Kimoby has partnered with TraXtion to help you automatically send tire and alignment measurements and diagnostic reports to your customers via text message.
TraXtion was established in 2008 as an offshoot of a railway diagnostics company called ImageMap. With two products, TreadSpec and Groove Glove, TraXtion is the industry leader in tire and alignment measurement and diagnostic systems and instruments.
Turn your data from TraXtion mobile tire diagnostics for alignment and vehicle tire treads into helpful conversations with customers
Kimoby seamlessly integrates with your TraXtion Profiles’ equipment to enable you to automatically send inspection reports to your customers about their vehicles—all through text message.
How does it work?
Groove Glove and TreadSpec generate a TreadTracker report that provides recommendations, service needs and diagnostic notes for each inspection in the form of a PDF file. The request message for this operation includes the VIN of the customer’s vehicle.
TraXtion pushes data related to the scanning of a given vehicle’s tires into Kimoby in real-time. Kimoby matches the VIN in the report with the customer VIN in our database.
An event is created in Kimoby. You can configure Kimoby to allow you to automatically send the inspection report to your customer as a link in a text message.
Set up preset messages to increase upselling opportunities
Pick from a library of text message templates the message you want to use for your automation workflow. Create your own text message or customize any existing one to suit your needs.
Keep customers well-informed throughout the repair process
Automatically trigger the sending of an inspection report via text message after an inspection has been completed. Decide on your triggering rules according to your internal business processes.
Send a report as a link for more transparency
Make it easy for your customers to consult their vehicle inspection reports.
Answer your customers’ questions
Assign replies from your customers to the person in charge within your team. Make it easy for your staff members to collaborate by adding notes directly in the conversations.