Our texting solution integrates with your Serti DMS| Kimoby

Serti

SERTI's development team works with third-party companies to create interfaces that communicate efficiently with one another.

Application

Serti Dealership System

Certification date

August 2014

Location

Canada

Industry

Automotive dealerships

Website

www.serti.com

Turn your Serti software data into helpful conversations with customers

Kimoby seamlessly integrates with your Serti management system to enable you to send automated appointment reminders, work progress updates and service follow-ups specially tailored to your individual customers and their vehicles - all through text message.

Quickly respond to general information and service quote requests.
Exchange photos, videos and PDFs to speed up the job approval process.
Set up preset messages to increase upsell opportunities.
Automate your repetitive tasks and reduce appointment no-shows.
Keep customers well-informed throughout the repair process.
Send maintenance reminders for brake inspection, tire rotation, oil change etc.

How does it work?

Serti software sends data to Kimoby, Kimoby sends text to your customers and receives text messages from your customers

Manage all your customer conversations in one place

Support your customers, promptly answer their questions, and exchange various service-related information through text message or multimedia messaging.

Kimoby web-based platform helps you deliver superior customer service. It is an all in one easy interface designed for effective teamwork and seamless staff collaboration.

Text Conversations

Manage the customer conversation in a collaborative way

Employees, from service advisors, appointment coordinators, through mechanics, to fixed operations, BDC and more, can collaborate, tag other users and write internal notes directly in a conversation with a client.

Simply connect your relevant staff to the platform so they have access to the conversation with the client and can quickly and efficiently communicate.

Personalize text messaging campaigns to the profile of your customers

Cross-sell and upsell them with tailored product recommendations, based on their interests and past purchases. Notify them of new product arrivals, hot deals, and seasonal specials.

The Kimoby Targeted Campaigns add-on allow you to use the information your customers give you to send them personalized offers that resonate.

With our Targeted Campaigns add-on, spark engagement, increase traffic, and boost your revenue the smart way.

Targeted Campaigns

Make it easier for your customers to pay however they want

Kimoby Pay keeps your daily payment operations fast, streamlined and secure. You can simply request payments straight from ongoing text conversations and give your customers the convenience to pay from their mobile phones.

Kimoby Pay makes the end-of-day bottleneck at the cashier a thing of the past.

Serti Integration

Serti

Application

Certification date

Location

Industry

Website

Turn your Serti software data into helpful conversations with customers

How does it work?

What data is synced?

Customer profile updates

Service appointment extracts

Repair order extracts

Manage all your customer conversations in one place

Manage the customer conversation in a collaborative way

Talk to your customers in their preferred language

Personalize text messaging campaigns to the profile of your customers

Make it easier for your customers to pay however they want

Make sure your staff user base is well-trained and well-supported

~ 7 minutes time to resolve  a support issue

90-day proactive touch base calls

9 time zones covered in NA

User training and support

Phone & In-App Support

Live Trainings

Online Help Center

Integrations

Serti Integration

Serti

Application

Certification date

Location

Industry

Website

Turn your Serti software data into helpful conversations with customers

How does it work?

What data is synced?

Customer profile updates

Service appointment extracts

Repair order extracts

Manage all your customer conversations in one place

Manage the customer conversation in a collaborative way

Talk to your customers in their preferred language

Personalize text messaging campaigns to the profile of your customers

Make it easier for your customers to pay however they want

Make sure your staff user base is well-trained and well-supported

~ 7 minutes time to resolve a support issue

90-day proactive touch base calls

9 time zones covered in NA

User training and support

Phone & In-App Support

Live Trainings

Online Help Center

Integrations

Improve your customer experience today

~ 7 minutes time to resolve  a support issue

90-day proactive touch base calls