The Fundamentals of Business Instant Messaging
Today’s attempt at communication
Box problem
Voicemail, direct mail, and email are delivered to boxes, where things are stored for later and more often than not, forgotten about
Timing problem
The likelihood of catching a customer’s attention at the very moment they’re free is close to 0
Money problem
Traditional communication methods are labour intensive and usually consist of paying someone hourly to execute mind-numbing tasks
Customers’ communication preferences have changed
Channel
9 out of 10 consumers around the world want to use instant messaging to talk to businesses
Device
70% of consumers prefer to receive service-based messages on their mobile devices rather than any other device
Dynamic
85% of consumers want their instant messaging communication with businesses to be two-way conversations
Connected to your data
Kimoby syncs with your management system, giving you the possibility to create meaningful contextual messages
Powerful and intuitive
Kimoby’s easy to use interface allows everyone to leverage unparalleled performance
Personal and engaging
Kimoby delivers instant messages in an appealing and easy way for your customers to engage
More flexibility, streamlined processes, and real-time insights allow you to focus on what really matters.
Smart
Automation rules and personalization attributes allow you to reach the right customers with accurate timing and a perfectly crafted message
Measurable
Real-time reporting lets you quickly evaluate where to focus your efforts to improve customer response and engagement
Efficient
Back and forth follow-ups are now a thing of the past. Spend your recovered time growing your business
