Getting More Customers Through the Door with Recall Campaigns

Recall management made easy

Building customer lists through their DMS was extremely tedious and time-consuming. With Kimoby, Martin Groves Volkswagen now synchronizes the data directly from their DMS. This automated process matches VIN numbers to customer profiles, enabling the dealership to manage recall campaigns in just a few minutes.

Delivering high-quality customer service

Martin Groves Volkswagen takes pride in its exceptional customer service. The ability to connect instantly with customers through an instant communication tool, receive relevant promotional campaigns, and efficiently manage recalls and daily vehicle status updates during service appointments sets the dealership apart from its competition. These personalized experiences have helped Martin Groves Volkswagen maintain high customer satisfaction ratings.

Reaching customers in a matter of minutes

Martin Groves Volkswagen's service department aimed to improve communication with customers during vehicle servicing or when maintenance was required. By integrating its DMS data with Kimoby's communication platform, the dealership has positioned itself for success by rapidly and effortlessly reaching out to a larger number of customers.