Streamlining Customer Communications
Porsche Centre Markham faced difficulties in keeping up with the high volume of phone calls and messages, leading to frustration for their customers. With Kimoby, they were able to streamline communication and provide personalized, white-glove treatment to those who needed it most.
Kimoby's targeted and time-sensitive approach to personalized service campaigns has helped Porsche Centre Markham retarget and retain customers. This has lightened the staff's workload while delighting customers with exceptional service.
Eliminating Fraud and Improving Parts Sales
Porsche Centre Markham is now able to eliminate fraud caused by paying over the phone and fraudulent credit cards. Kimoby's system works for them and protects them by notifying them and blocking high-risk fraudulent transactions.
Kimoby has made selling parts and accessories easy and profitable again. With the ability to verify payment information and communicate quickly and easily with customers, the parts team can now confidently sell anything to anyone.
Drastically Boosting Customer Service Quality
With streamlined communication, the service team was able to respond to customer inquiries and requests much faster. This led to improved customer satisfaction and a better overall experience for Porsche Centre Markham's customers.
The service team can now propose additional work on vehicles already serviced, send estimates, and get fast approval from customers through text messaging. This allows for faster turnaround times and improved customer satisfaction.
