Higher CSI and happier customers
Discover how Great Lakes Honda in Sault Ste. Marie improved both its CSI and customer experience!
Kimoby's platform is amazing! It even takes care of ensuring efficient customer service when employees are out of the office or on lunch break by transferring conversations to one another.
This Dealer's Success
A modern and positive dealership image
Great Lakes Honda is a progressive dealership that is dedicated to providing a positive customer experience. By using Kimoby's mobile app on a tablet, team members can download pictures and videos of vehicles and send them to customers. This approach allows the dealership to maintain a positive image and show that employees are using professional equipment while working, rather than their personal cell phones. By presenting a modern and professional image, Great Lakes Honda has established itself as the most relaxing, experienced, and pressure-free dealership in Sault Ste. Marie.
Higher customer engagement
Kimoby's targeted messaging feature enables Great Lakes Honda to send promotions and other messages to the right customers in a very efficient way. During tire season, for example, the dealership sends promotions such as $10 off if customers get their tires changed before a specific date. This targeted messaging has been much more effective than the dealership's previous email campaigns. As a result, Great Lakes Honda has seen higher customer engagement and increased revenue.
Improved customer experience
Using Kimoby has allowed Great Lakes Honda to reach out to customers faster and more efficiently, resulting in an improvement in response times. When customers are in a meeting or otherwise occupied, it's easier to send a text than to make a phone call or send an email, and customers can text back instantly to proceed with work. This improved communication has resulted in a more positive experience for Great Lakes Honda's customers.
Feeling the CSI heat from your OEM?
Kimoby helps you regain control of your CSI score and online reputation with real-time insights and tools to proactively address problems before they escalate.