Satisfaction Management
Improve customer satisfaction and take control of your online reputation
Improve customer satisfaction and take control of your online reputation
Streamline personalized feedback requests via text message, after each customer visit to your business. Kimoby analyses feedback comments in real time, and turns them into clear visual insights that you can instantly act on. Automatically forward negative feedback to the most relevant staff, spot service issues as they arise, and proactively reach out to unhappy customers with speed and professionalism.
Trigger feedback requests based on specific customer interactions and defined timeframes.
Define specific week days and time range when feedback requests will be sent to customers.
Streamline your customer feedback strategy and customize workflows to fit your team’s needs by connecting your existing management systems to Kimoby.
Set campaigns to go out immediately or at a specific time in the future.
Kimoby automatically sorts open text comments into positive and negative sentiments to help you prioritize and respond to your customer issues.
Measure customer satisfaction at a glance with sad and happy faces displayed as clear visual cues.
Automatically forward incoming customer feedback to the most relevant staff in your business.
Automatically alert the right staff when feedback indicates low customer satisfaction or potential service issue.
Track, monitor and visualize overall customer satisfaction from a single, intuitive dashboard.
Maximize customer convenience with less wait time and resolve issues proactively.
Save hours of manual work, minimize errors and reduce no-shows to appointments.
Improve consistency of communications across your staff and build customer trust.
Streamline your customer review process by automatically sending review requests. Encourage them to easily review your business so that you attract more leads. Answer them in real-time and reply to reviews directly from the app. Manage and monitor your business’ image on social media from one single interface and improve your team’s collaboration.
Manually or automatically send requests for reviews to your customers and audiences from your desktop or mobile app.
Private reviews allow your customers to rate, on a scale from 1 to 10, how much they would recommend your business.
Collect more reviews on your Facebook and Google business pages. Increase the number of good public reviews by consistently monitoring private reviews and sending of public review requests to your happy customers.
Send a review request automatically after a visit or a purchase. Optimize your process and increase the number of reviews you get for your business.
Automatically trigger the sending of a public Facebook or Google review request after a great private review. Increase the number of good online public reviews and improve your business online trustworthiness and authority.
In the app, add notes to a review so that your team can follow up promptly.
Make sure you link a review to a contact in your database so that you improve its quality and ensure that gather all the information you need about your audience in the app for further use. Identify your happy customers and turn them into brand advocates.
Get an instant notification when a review is posted and gain insight into what your customers say about your business. Find out what works and what doesn’t so that you can improve your company’s effectiveness and efficiency...and incite customers to come back for more!
Monitor and answer all of your social media reviews in one central interface. Reply to a specific Facebook or Google review by simply clicking on it and sending your answer.
Monitor and analyze all your social media and digital reviews from one single interface.
Sort and analyze your reviews by provider or by rating. Build groups with contacts with the highest reviews for further campaigns.
Customize your review page sent from Kimoby and adjust the colors according to your branding specifications.
Translate incoming reviews and outgoing replies directly from Kimoby. Answer your customers in their preferred languages for a better customer experience.
Choose a message from the library of customizable message templates. Modify your thank you message to be sent after a review is given.
Choose who in your team can answer online reviews. Make sure reviews are assigned to the right staff member.
Kimoby’s review feature seamlessly integrates with Facebook and Google business pages.
The review feature is free and comes with all our plans.
"Our department saves several hours each week and it helps us deliver a better customer service experience. We have more time to do our jobs right."
Dave Longo, Former Service Manager
Volvo Villa
ResultsImproved customer satisfaction by 20%
Read success story
Ready to breathe new life into your business communications?