Satisfaction Management

Improve customer satisfaction and take control of your online reputation

Satisfaction Management

Collect timely, authentic, emotional feedback on what your customers think about your business and get actionable insights to improve satisfaction

Streamline personalized feedback requests via text message, after each customer visit to your business. Kimoby analyses feedback comments in real time, and turns them into clear visual insights that you can instantly act on. Automatically forward negative feedback to the most relevant staff, spot service issues as they arise, and proactively reach out to unhappy customers with speed and professionalism.

Ask your customers the right question at the right time.

  • Collect Feedback Workflow

    Collect Feedback Workflow

    Trigger feedback requests based on specific customer interactions and defined timeframes.

  • Feedback Request Schedule

    Feedback Request Schedule

    Define specific week days and time range when feedback requests will be sent to customers.

  • Customer Data Integration

    Customer Data Integration

    Streamline your customer feedback strategy and customize workflows to fit your team’s needs by connecting your existing management systems to Kimoby.

Customer follow-ups
Positive analysis
Negative analysis

Quickly highlight unhappy customers and potential service issues.

  • Open Ended Questions

    Open Ended Questions

    Set campaigns to go out immediately or at a specific time in the future.

  • Text Analysis

    Text Analysis

    Kimoby automatically sorts open text comments into positive and negative sentiments to help you prioritize and respond to your customer issues.

  • Smiley Scale

    Smiley Scale

    Measure customer satisfaction at a glance with sad and happy faces displayed as clear visual cues.

Gain the insights you need to improve customer experience.

  • Smart Notifications

    Smart Notifications

    Automatically forward incoming customer feedback to the most relevant staff in your business.

  • Negative Response Notifications

    Negative Feedback Alerts

    Automatically alert the right staff when feedback indicates low customer satisfaction or potential service issue.

  • Feedback Dashboard

    Feedback Dashboard

    Track, monitor and visualize overall customer satisfaction from a single, intuitive dashboard.

Lovely as alwa…Took too long…Perfect, Sarah …It was terrible…No reply10/10Faye LauRoy BenitezJessica KendelAaron KeenerMike Ramos3%Negative54%No response43%Positive

Achieve real business results and visible improvements in customer satisfaction.

Faster response time

Maximize customer convenience with less wait time and resolve issues proactively.

Higher productivity

Save hours of manual work, minimize errors and reduce no-shows to appointments.

Improved consistency

Improve consistency of communications across your staff and build customer trust.

Increase the number of positive public reviews by proactively monitoring your customer’s satisfaction levels

Streamline your customer review process by automatically sending review requests. Encourage them to easily review your business so that you attract more leads. Answer them in real-time and reply to reviews directly from the app. Manage and monitor your business’ image on social media from one single interface and improve your team’s collaboration.

Ask for reviews

  • Send request for reviews

    Send request for reviews

    Manually or automatically send requests for reviews to your customers and audiences from your desktop or mobile app.

  • Ask for rates and comments

    Ask for rates and comments

    Private reviews allow your customers to rate, on a scale from 1 to 10, how much they would recommend your business.

  • Collect reviews effortlessly

    Collect reviews effortlessly

    Collect more reviews on your Facebook and Google business pages. Increase the number of good public reviews by consistently monitoring private reviews and sending of public review requests to your happy customers.

Ask for reviews
Social media
Automate your review process

Automate your review process

  • Automatically send a review request

    Automatically send a review request

    Send a review request automatically after a visit or a purchase. Optimize your process and increase the number of reviews you get for your business.

  • Increase the number of good public reviews

    Increase the number of good public reviews

    Automatically trigger the sending of a public Facebook or Google review request after a great private review. Increase the number of good online public reviews and improve your business online trustworthiness and authority.

Manage your reviews in real time

  • Add a note in a review

    Add a note in a review

    In the app, add notes to a review so that your team can follow up promptly.

  • Assign a review to a contact in your database

    Assign a review to a contact in your database

    Make sure you link a review to a contact in your database so that you improve its quality and ensure that gather all the information you need about your audience in the app for further use. Identify your happy customers and turn them into brand advocates.

Manage your reviews in real time
Reply to reviews

Reply to reviews

  • Instant notifications

    Instant notifications

    Get an instant notification when a review is posted and gain insight into what your customers say about your business. Find out what works and what doesn’t so that you can improve your company’s effectiveness and efficiency...and incite customers to come back for more!

  • Instantly reply to reviews directly in our app

    Instantly reply to reviews directly in our app

    Monitor and answer all of your social media reviews in one central interface. Reply to a specific Facebook or Google review by simply clicking on it and sending your answer.

Monitor and analyze reviews

Monitor reviews

Monitor reviews

Monitor and analyze all your social media and digital reviews from one single interface.

Analyze reviews

Analyze reviews

Sort and analyze your reviews by provider or by rating. Build groups with contacts with the highest reviews for further campaigns.

Monitor and analyze reviews

Benefit from a customizable solution

  • Customize your review page

    Customize your review page

    Customize your review page sent from Kimoby and adjust the colors according to your branding specifications.

  • Translate

    Translate

    Translate incoming reviews and outgoing replies directly from Kimoby. Answer your customers in their preferred languages for a better customer experience.

  • Library of messages

    Library of messages

    Choose a message from the library of customizable message templates. Modify your thank you message to be sent after a review is given.

Benefit from a customizable solution

One single platform to better manage and monitor your online reviews

Monitor user permissions

Monitor user permissions

Choose who in your team can answer online reviews. Make sure reviews are assigned to the right staff member.

Seamless integration

Seamless integration

Kimoby’s review feature seamlessly integrates with Facebook and Google business pages.

Free and included in all our plans

Free and included in all our plans

The review feature is free and comes with all our plans.

More time to focus on making customers happy

"Our department saves several hours each week and it helps us deliver a better customer service experience. We have more time to do our jobs right."

Dave Longo, Former Service Manager

Volvo Villa

Results Results

Improved customer satisfaction by 20%

Take customer satisfaction into your own hands today

Ready to breathe new life into your business communications?