Satisfaction Management
Improve customer satisfaction and take control of your online reputation
Ask your customers the right question at the right time.
Collect Feedback Workflow
Trigger feedback requests based on specific customer interactions and defined timeframes.
Feedback Request Schedule
Define specific week days and time range when feedback requests will be sent to customers.
Customer Data Integration
Streamline your customer feedback strategy and customize workflows to fit your team’s needs by connecting your existing management systems to Kimoby.
Quickly highlight unhappy customers and potential service issues.
Open Ended Questions
Set campaigns to go out immediately or at a specific time in the future.
Text Analysis
Kimoby automatically sorts open text comments into positive and negative sentiments to help you prioritize and respond to your customer issues.
Smiley Scale
Measure customer satisfaction at a glance with sad and happy faces displayed as clear visual cues.
Increase the number of positive public reviews by proactively monitoring your customer’s satisfaction levels
Streamline your customer review process by automatically sending review requests. Encourage them to easily review your business so that you attract more leads. Answer them in real-time and reply to reviews directly from the app. Manage and monitor your business’ image on social media from one single interface and improve your team’s collaboration.
Ask for reviews
Send request for reviews
Manually or automatically send requests for reviews to your customers and audiences from your desktop or mobile app.
Ask for rates and comments
Private reviews allow your customers to rate, on a scale from 1 to 10, how much they would recommend your business.
Collect reviews effortlessly
Collect more reviews on your Facebook and Google business pages. Increase the number of good public reviews by consistently monitoring private reviews and sending of public review requests to your happy customers.
Automate your review process
Automatically send a review request
Send a review request automatically after a visit or a purchase. Optimize your process and increase the number of reviews you get for your business.
Increase the number of good public reviews
Automatically trigger the sending of a public Facebook or Google review request after a great private review. Increase the number of good online public reviews and improve your business online trustworthiness and authority.
Manage your reviews in real time
Add a note in a review
In the app, add notes to a review so that your team can follow up promptly.
Assign a review to a contact in your database
Make sure you link a review to a contact in your database so that you improve its quality and ensure that gather all the information you need about your audience in the app for further use. Identify your happy customers and turn them into brand advocates.
Reply to reviews
Instant notifications
Get an instant notification when a review is posted and gain insight into what your customers say about your business. Find out what works and what doesn’t so that you can improve your company’s effectiveness and efficiency...and incite customers to come back for more!
Instantly reply to reviews directly in our app
Monitor and answer all of your social media reviews in one central interface. Reply to a specific Facebook or Google review by simply clicking on it and sending your answer.
Monitor and analyze reviews
Monitor reviews
Monitor and analyze all your social media and digital reviews from one single interface.
Analyze reviews
Sort and analyze your reviews by provider or by rating. Build groups with contacts with the highest reviews for further campaigns.
Benefit from a customizable solution
Customize your review page
Customize your review page sent from Kimoby and adjust the colors according to your branding specifications.
Translate
Translate incoming reviews and outgoing replies directly from Kimoby. Answer your customers in their preferred languages for a better customer experience.
Library of messages
Choose a message from the library of customizable message templates. Modify your thank you message to be sent after a review is given.
One single platform to better manage and monitor your online reviews
Monitor user permissions
Choose who in your team can answer online reviews. Make sure reviews are assigned to the right staff member.
Seamless integration
Kimoby’s review feature seamlessly integrates with Facebook and Google business pages.
Take customer satisfaction into your own hands today
Ready to breathe new life into your business communications?
