Transforming the customer experience with exceptional end-to-end service
From the first contact to after-service follow-up and reviews, OK Tire Spruce Grove created a seamless customer service process that has earned them over 200 five-star reviews on Google, with the help of Kimoby’s text messaging platform.
With outstanding online reviews, 9/10 customers now choose our dealership due to its excellent Google ratings.
This Dealer's Success
Streamlining their payment process
OK Tire Spruce Grove had experienced fraud issues with over-the-phone credit card payments and had struggled to find a secure and efficient way to process payments. With Kimoby Pay, the dealership was able to streamline payments and reduce the possibility of fraud, while also simplifying the end-of-day reconciliation of fees. This reduced online payment risks for both customers and the dealership and increased revenue by reducing credit card fees. Additionally, customers were able to leave deposits for future services like winter tire installation, which cemented new sales and helped to improve overall customer satisfaction.
Strengthening online presence with positive ratings
Before implementing Kimoby, OK Tire Spruce Grove struggled to promote their excellent customer service and relied on word-of-mouth referrals to generate business. With Kimoby's text messaging technology, the dealership was able to prompt customers to leave reviews more easily and effectively. This led to over 300 five-star Google reviews, which helped to improve the dealership's online presence and attract new customers. By building strong relationships with customers and making it easy for them to leave feedback, OK Tire Spruce Grove was able to enhance its reputation for exceptional customer service.
Improving communications with customers
OK Tire Spruce Grove had difficulty reaching customers by phone, and many calls went unanswered or were not returned. Kimoby's text messaging technology provided a quick and easy communication channel that customers enjoyed, improving overall communication and enhancing customer satisfaction. Staff and customers saved time during communication processes, which allowed the dealership to provide more efficient and effective service. Additionally, the after-service text message follow-ups helped to mitigate the effects of bad reviews from unhappy customers, further enhancing the dealership's reputation for exceptional customer service.
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