Higher Dealership Performance
How did Waterloo Nissan both increase its CSI score and improve its business efficiency?
Kimoby is a powerful tool that helped achieve a 70% response rate on stored tires campaign, increased our CSI rate, and enables our dealer to save time on phone calls.
This Dealer's Success
Improving customer reach and appointment confirmations
Waterloo Nissan struggled to reach out to customers for appointment confirmations, with three employees at the Business Development Center making calls. With Kimoby, Waterloo Nissan was able to reduce the number of phone calls needed and increase its reach rate, with a 70% answer rate for a stored tires campaign. The dealership also saw its no-show rate decrease, thanks to improved appointment follow-ups and customer communication.
Automated advisor introduction and efficient communications
Waterloo Nissan uses automated advisor introductions to streamline customer communication and improve efficiency. Customers and service advisors both appreciate the feature, which captures the advisor's information and avoids unnecessary back-and-forth calls. This has helped Waterloo Nissan to save time and resources while improving customer satisfaction.
Making CSI follow-ups easier than ever
Kimoby had a significant impact on Waterloo Nissan's CSI score, increasing it by 20% and doubling the reach rate for CSI satisfaction. Sheila Ping, Service Manager at Waterloo Nissan, received alerts every time a customer rated the dealership below 9 and was able to reach out immediately to ensure the customer was taken care of. This approach, combined with Kimoby's texting tools and consulting services, helped to improve customer satisfaction and reduce response times.
Is your BDC suffering from sales atrophy?
Kimoby’s marketing campaign capabilities automate your BDC’s manual processes, help get more customers through the door—and stop service sales from tanking.
Faster outreach for an improved customer experience
How did Motor City Chrysler’s service team improved its marketing efforts and overall communications with its customers thanks to Kimoby?