Communication for the Now Economy
Support your customers, promptly answer their questions, and exchange various service-related information through text message or multimedia messaging. Deliver superior customer service, all in one easy interface designed for effective teamwork and seamless staff collaboration.
Assign any customer conversation based on staff role, skills, and availability.
Internal staff communications and heads-up that remain invisible to the customer.
Be notified in real time for every customer interaction and new messages.
Hello first.name! Your car.brand car.model car.year is ready for pickup 🔑😄
Hello Mary Elizabeth! Your Toyota Land Cruiser 2017 is ready for pickup 🔑😄
Personalize messages with merge fields based on customer information and events.
Saved replies help staff respond to customer inquiries faster and with consistent professionalism.
Every message automatically includes the service staff's name for a local, casual touch.
Create workflow rules that trigger messages based on customer information and events.
Make your customer data fully actionable in Kimoby by connecting your existing management systems.
Set specific week days and time range to dispatch automated messages.
Message up to 10 specific contacts at once to gain speed and maintain consistency.
Let your customers know that you are closed but that you'll take care of them shortly.
Texting from a dedicated local number boosts customer awareness and trust.
Kimoby has a free translation feature to help you communicate in the native language of your customers.
Translate messages from your customers in the language of your choice, directly in the conversation interface.
Write a message in the language of your choice, from a new message or any ongoing conversation, and translate it and send it to your customers.
Preschedule and automatically send text message reminders that your customers can easily reply to for last minute inquiries or further instructions. Manage all your appointment confirmations, cancellations, and rescheduling in a single user-friendly interface, and get full visibility into your daily staff workload. Streamline the time-consuming customer callback process and let your frontline service staff focus on delivering a first-class customer experience that makes car maintenance enjoyable and simple.
Customers simply text back a “Yes” or “No” to automatically confirm or cancel their appointment.
Handle more than Yes-No replies. Let customers confirm, cancel or reschedule in their own words.
Quickly respond to common questions or requests and avoid typos with professional message templates.
Import appointments manually from any spreadsheet (Excel, CSV).
Manually create and schedule individual appointments directly within Kimoby using the built-in calendar.
Integrate your business data into Kimoby by connecting your existing management system.
Maximize customer convenience with less wait time and resolve issues proactively.
Save hours of manual work, minimize errors and reduce no-shows to appointments.
Improve consistency of communications across your staff and build customer trust.
Ready to breathe new life into your business communications?