Satisfaction Follow Up

Automated feedback requests via text message and customer happiness at a glance.

Collect timely, authentic, emotional feedback on what your customers think about your business and get actionable insights to improve satisfaction

Streamline personalized feedback requests via text message, after each customer visit to your business. Kimoby analyses feedback comments in real time, and turns them into clear visual insights that you can instantly act on. Automatically forward negative feedback to the most relevant staff, spot service issues as they arise, and proactively reach out to unhappy customers with speed and professionalism.

Ask your customers the right question at the right time.

Collect Feedback Workflow
Trigger feedback requests based on specific customer interactions and defined timeframes.
Feedback Request Schedule
Define specific week days and time range when feedback requests will be sent to customers.
Customer Data Integration
Streamline your customer feedback strategy and customize workflows to fit your team’s needs by connecting your existing management systems to Kimoby.

Positive Negative

Quickly highlight unhappy customers and potential service issues.

Open Ended Questions
Set campaigns to go out immediately or at a specific time in the future.
Text Analysis
Kimoby automatically sorts open text comments into positive and negative sentiments to help you prioritize and respond to your customer issues.
Smiley Scale
Measure customer satisfaction at a glance with sad and happy faces displayed as clear visual cues.

Quick Facts

It takes 12 positive customer experiences
to make up for one single unresolved service issue.

It costs 5 times as much to attract a new customer than to keep an existing one happy and loyal.

Gain the insights you need to improve customer experience.

Smart Notifications
Automatically forward incoming customer feedback to the most relevant staff in your business.
Negative Feedback Alerts
Automatically alert the right staff when feedback indicates low customer satisfaction or potential service issue.
Feedback Dashboard
Track, monitor and visualize overall customer satisfaction from a single, intuitive dashboard.