Satisfaction Follow Up
Automated feedback requests via text message and customer happiness at a glance.
Automated feedback requests via text message and customer happiness at a glance.
Streamline personalized feedback requests via text message, after each customer visit to your business. Kimoby analyses feedback comments in real time, and turns them into clear visual insights that you can instantly act on. Automatically forward negative feedback to the most relevant staff, spot service issues as they arise, and proactively reach out to unhappy customers with speed and professionalism.
Trigger feedback requests based on specific customer interactions and defined timeframes.
Define specific week days and time range when feedback requests will be sent to customers.
Streamline your customer feedback strategy and customize workflows to fit your team’s needs by connecting your existing management systems to Kimoby.
Set campaigns to go out immediately or at a specific time in the future.
Kimoby automatically sorts open text comments into positive and negative sentiments to help you prioritize and respond to your customer issues.
Measure customer satisfaction at a glance with sad and happy faces displayed as clear visual cues.
It takes 12 positive customer experiences
to make up for one single unresolved service issue.
It costs 5 times as much to attract a new customer than to keep an existing one happy and loyal.
Automatically forward incoming customer feedback to the most relevant staff in your business.
Automatically alert the right staff when feedback indicates low customer satisfaction or potential service issue.
Track, monitor and visualize overall customer satisfaction from a single, intuitive dashboard.
Focus on making proactive efforts to resolve customer issues before they arise.
Gain insight into what makes customers happy and what your greatest opportunities are.
Improve areas most important to customers to maximize retention, loyalty and revenue.
"Our department saves several hours each week and it helps us deliver a better customer service experience. We have more time to do our jobs right."
Dave Longo, Service Manager
Volvo Villa
ResultsImproved customer satisfaction by 20%
Read success story
Automatically sync customer data between Kimoby and the tools you already use.
Import all customer information you already have into a single, consistent profile view.
Create multiple accounts, edit staff details, assign roles and monitor all activity.
Ready to breathe new life into your business communications?