Satisfaction Follow Up

Automated feedback requests via text message and customer happiness at a glance.

Satisfaction Follow Up

Collect timely, authentic, emotional feedback on what your customers think about your business and get actionable insights to improve satisfaction

Streamline personalized feedback requests via text message, after each customer visit to your business. Kimoby analyses feedback comments in real time, and turns them into clear visual insights that you can instantly act on. Automatically forward negative feedback to the most relevant staff, spot service issues as they arise, and proactively reach out to unhappy customers with speed and professionalism.

Ask your customers the right question at the right time.

  • Collect Feedback Workflow

    Collect Feedback Workflow

    Trigger feedback requests based on specific customer interactions and defined timeframes.

  • Feedback Request Schedule

    Feedback Request Schedule

    Define specific week days and time range when feedback requests will be sent to customers.

  • Customer Data Integration

    Customer Data Integration

    Streamline your customer feedback strategy and customize workflows to fit your team’s needs by connecting your existing management systems to Kimoby.

Customer follow-ups
Positive analysis
Negative analysis

Quickly highlight unhappy customers and potential service issues.

  • Open Ended Questions

    Open Ended Questions

    Set campaigns to go out immediately or at a specific time in the future.

  • Text Analysis

    Text Analysis

    Kimoby automatically sorts open text comments into positive and negative sentiments to help you prioritize and respond to your customer issues.

  • Smiley Scale

    Smiley Scale

    Measure customer satisfaction at a glance with sad and happy faces displayed as clear visual cues.

Quick Facts

Unresolved service issue

It takes 12 positive customer experiences
to make up for one single unresolved service issue.

Happy customer

It costs 5 times as much to attract a new customer than to keep an existing one happy and loyal.

Gain the insights you need to improve customer experience.

  • Smart Notifications

    Smart Notifications

    Automatically forward incoming customer feedback to the most relevant staff in your business.

  • Negative Response Notifications

    Negative Feedback Alerts

    Automatically alert the right staff when feedback indicates low customer satisfaction or potential service issue.

  • Feedback Dashboard

    Feedback Dashboard

    Track, monitor and visualize overall customer satisfaction from a single, intuitive dashboard.

Lovely as alwa…Took too long…Perfect, Sarah …It was terrible…No reply10/10Faye LauRoy BenitezJessica KendelAaron KeenerMike Ramos3%Negative54%No response43%Positive

Achieve real business results and visible improvements in customer satisfaction.

Improve customer satisfaction

Focus on making proactive efforts to resolve customer issues before they arise.

Enhance your service experience

Gain insight into what makes customers happy and what your greatest opportunities are.

Gain insights into improvement

Improve areas most important to customers to maximize retention, loyalty and revenue.

More time to focus on making customers happy

"Our department saves several hours each week and it helps us deliver a better customer service experience. We have more time to do our jobs right."

Dave Longo, Service Manager

Volvo Villa

Results Results

Improved customer satisfaction by 20%

One unified communications platform to connect better with your customers

Seamless Integrations

Seamless Integrations

Automatically sync customer data between Kimoby and the tools you already use.

Rich Customer Profiles

Rich Customer Profiles

Import all customer information you already have into a single, consistent profile view.

Simple User Management

Simple User Management

Create multiple accounts, edit staff details, assign roles and monitor all activity.

Learn more

Take customer satisfaction into your own hands today

Ready to breathe new life into your business communications?