Text Conversations
Feature-rich texting and multimedia messaging for customer service heroes.
Feature-rich texting and multimedia messaging for customer service heroes.
Support your customers, promptly answer their questions, and exchange various service-related information through text message or multimedia messaging. Deliver superior customer service, all in one easy interface designed for effective teamwork and seamless staff collaboration.
Assign any customer conversation based on staff role, skills, and availability.
Internal staff communications and heads-up that remain invisible to the customer.
Be notified in real time for every customer interaction and new messages.
How you build it
How they see it
Hello first.name! Your car.brand car.model car.year is ready for pickup 🔑😄
Hello Mary Elizabeth! Your Toyota Land Cruiser 2017 is ready for pickup 🔑😄
Personalize messages with merge fields based on customer information and events.
Saved replies help staff respond to customer inquiries faster and with consistent professionalism.
Every message automatically includes the service staff's name for a local, casual touch.
Message up to 10 specific contacts at once to gain speed and maintain consistency.
Let your customers know that you are closed but that you'll take care of them shortly.
Texting from a dedicated local number boosts customer awareness and trust.
Exchange photos, videos, invoices, PDFs, or any document, with no file size limit.
Emojis are fun and add a personal touch that makes your customers feel special.
Elizabeth - Sister's Closet: Hello Jasmine 👋, I was just thinking about you as these great ankle boots 👢 came in yesterday that I know you'll love.
Kimoby has a free translation feature to help you communicate in the native language of your customers.
Translate messages from your customers in the language of your choice, directly in the conversation interface.
Write a message in the language of your choice, from a new message or any ongoing conversation, and translate it and send it to your customers.
View full customer profile and details at a glance without leaving the conversation screen.
View all customer conversations happening across your business, in one place.
All messages are automatically stored, made searchable and readily accessible to all staff.
Maximize customer convenience with less wait time and resolve issues proactively.
Save hours of manual work, minimize errors and reduce no-shows to appointments.
Improve consistency of communications across your staff and build customer trust.
"Our department saves several hours each week and it helps us deliver a better customer service experience. We have more time to do our jobs right."
Dave Longo, Service Manager
Volvo Villa
ResultsImproved customer satisfaction by 20%
Read success story
Automatically sync customer data between Kimoby and the tools you already use.
Import all customer information you already have into a single, consistent profile view.
Create multiple accounts, edit staff details, assign roles and monitor all activity.
Ready to breathe new life into your business communications?