Appointment Reminders

Automated appointment reminders and confirmation responses via text message.

Appointment Reminders

Streamline your entire appointment lifecycle and win the day

Preschedule and automatically send text message reminders that your customers can easily reply to for last minute inquiries or further instructions. Manage all your appointment confirmations, cancellations, and rescheduling in a single user-friendly interface, and get full visibility into your daily staff workload. Streamline the time-consuming customer callback process and let your frontline service staff focus on delivering a first-class customer experience that makes car maintenance enjoyable and simple.

Appointment confirmations

Appointment confirmations spark real conversations.

  • Confirm By Text

    Confirm By Text

    Customers simply text back a “Yes” or “No” to automatically confirm or cancel their appointment.

  • Open-Ended Responses

    Open-Ended Responses

    Handle more than Yes-No replies. Let customers confirm, cancel or reschedule in their own words.

  • Preset Messages

    Preset Messages

    Quickly respond to common questions or requests and avoid typos with professional message templates.


Instant Notifications

Instant Notifications

Message up to 10 specific contacts at once to gain speed and maintain consistency.

Internal Notes

Internal Notes

Internal staff communications and heads-up that remain invisible to the customer.

Manage Landlines

Manage Landlines

Manually manage the entire appointment process for landline-only customers.

Your schedule, your customers, your rules.

1

Rule-Based Workflows

Set up workflow rules to trigger reminders based on customer and appointment details.

2

Dynamic Content

Personalize messages with merge fields based on customer info and appointment details.

3

Reminder Schedule

Set specific week days and time range to send automated appointment reminders.

Rule-Based Workflows
Negative analysis
Reminder Schedule
Sync appointments automatically

Sync appointments automatically or book them manually.

  • Manual Scheduling

    Manual Scheduling

    Import appointments manually from any spreadsheet (Excel, CSV).

  • Create New Appointments

    Create New Appointments

    Manually create and schedule individual appointments directly within Kimoby using the built-in calendar.

  • Data Integration

    Data Integration

    Integrate your business data into Kimoby by connecting your existing management system.

Full control and visibility into your daily activity schedule.

  • Appointment Lists

    Appointment Lists

    View all appointments and track attendance for any specific day.

  • Appointment Details

    Appointment Details

    View all appointment details, internal notes, customer profile and contact information.

  • Search & Filter Appointments

    Search & Filter Appointments

    Search and filter all appointments by attendance status and customer response.

  • Attendance Tracking

    Attendance Tracking

    View all appointments confirmed, cancelled, rescheduled, or awaiting confirmation.

No I’m out of …Yes!Yes, thanks for…No I won’t be …No response…Yes I’ll be there!Paul HessonService advisor2203User referenceFRepair order status163279ReferenceLube, Oil & FilterDescriptionFebruary 19 at 10:00 AMDateEventProfileNo responseRescheduledCanceledConfirmedBy appointment status(418) 895-9756Ellen Lee07:25 AM(581) 246-5963Nathaniel Howard01:03 PM(418) 723-3812Katharine Luna08:57 PM(418) 723-3812Ray Hamilton11:54 AM

Achieve real business results and significant decrease in appointment no-shows.

Higher team efficiency

Higher appointment attendance rates mean better productivity and capacity management.

Less time on the phone

Save valuable staff time by eliminating repetitive calls for appointment confirmations.

Reduced chances of error

View and manage all your appointment confirmations and cancellations in one place.

More time to focus on making customers happy.

"Our department saves several hours each week and it helps us deliver a better customer service experience. We have more time to do our jobs right."

Dave Longo, Service Manager

Volvo Villa

Results Results

Improved customer satisfaction by 20%

One unified communications platform to connect better with your customers

Seamless Integrations

Seamless Integrations

Automatically sync customer data between Kimoby and the tools you already use.

Rich Customer Profiles

Rich Customer Profiles

Import all customer information you already have into a single, consistent profile view.

Simple User Management

Simple User Management

Create multiple accounts, edit staff details, assign roles and monitor all activity.

Learn more

Get on top of your appointment schedule today

Ready to breathe new life into your business communications?