Faster outreach for an improved customer experience
How did Motor City Chrysler’s service team improved its marketing efforts and overall communications with its customers thanks to Kimoby?
I love Kimoby. Its powerful text messaging feature ensures messages are not missed, records every conversation, and expands promotion of specials beyond Facebook advertising.
This Dealer's Success
Increasing outreach for service campaigns
Motor City Chrysler was struggling to effectively share its service promotions with its customers. With Kimoby's targeted campaigns feature, the dealership was able to inform a greater number of customers simultaneously with less effort and time. This allowed Motor City Chrysler to reach more customers with its service campaigns, resulting in increased business and revenue.
Improving customer engagement
Kimoby's automated text messages feature allowed Motor City Chrysler to efficiently request feedback after service appointments. This generated more satisfaction follow-ups, which in turn helped the dealership act on reviews as soon as they were received. Negative reviews were assigned to service managers so they could promptly resolve the issues by contacting customers. For great reviews, a link was sent to ask customers if they could publicly share Google reviews. This not only helped build and manage the dealership's online reputation, but it also improved customer engagement by reducing response times.
Reducing workload for service advisors and BDC team
By utilizing Kimoby's features for automated appointment reminders and targeted campaigns for recalls, Motor City Chrysler was able to significantly reduce the time spent on the phone by service coordinators. On average, the time spent on the phone was cut by 2-3 hours per day. This reduced workload allowed service coordinators to focus on more value-added tasks, ultimately improving overall dealership efficiency.
Is a lack of team collaboration failing your customers?
Kimoby’s collaboration tools ensure that your left hand does know what the right hand is doing—and vice versa. Stop sifting through email threads and racing around to try to get vehicle updates. Teamwork between your service, BDC, mechanics and parts teams becomes a breeze with unified communications in Kimoby’s platform.