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Randy Marion Auto Group

Conquering inefficient systems and regaining control of disconnected data

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Discover how this dealership successfully processes +1 000 monthly work orders.

From an executive level, it's important for me that all of our customers, from different dealers, have the same experiences. Kimoby allowed us to do that.

Jennifer Marion MillsVP Operations - Randy Marion Auto Group

This Auto Group Success

 

Empowering Informed Decisions

The lack of real-time data reporting posed a critical challenge for the executive team at Randy Marion Auto Group, severely impeding their ability to make well-informed decisions. Compounded by the fragmented software landscape, finding the right information became a daunting task, exacerbating the issue. Consequently, management and executive teams faced significant hurdles in achieving a unified understanding during auto group meetings.

However, with the integration of Kimoby, the tides have turned. Now equipped with up-to-the-minute data insights, they possess a comprehensive and cohesive view of their operations, facilitating proactive and visionary actions. This newfound capability empowers them to identify emerging trends, seize lucrative opportunities, and address pertinent issues promptly, thereby propelling the organization's overall performance to unprecedented heights. 

The transformative impact of Kimoby enables Randy Marion Auto Group to embrace a data-driven decision-making approach, ensuring their sustained triumph in the fiercely competitive automotive industry. 

Cost-Cutting Made Easy

Randy Marion Auto Group's employees were burdened with juggling multiple software systems simultaneously. This not only made it difficult for new hires to learn but also led to time-consuming workarounds and inefficiencies among seasoned team members. The absence of a centralized information hub forced employees to search for answers, slowing down productivity and hindering workflow.

Managing multiple software systems not only complicated daily operations but also incurred unnecessary costs. The executive team at Randy Marion Auto Group needed a solution to identify software that was worth the price and simplify their staff's workload. Now with communication channels consolidated under one roof, redundant systems were eliminated, allowing the service department to rely on their Dealer Management System (DMS) and Kimoby only. This streamlined approach empowers staff to navigate tasks with just two tabs open, ushering in a new era of operational efficiency, maximizing productivity and cost-cutting.

Redefining CSI as an Auto Group

Inconsistent customer experiences across the dealerships of Randy Marion Auto Group posed a significant challenge, threatening their hard-earned reputation. With each dealership following its own unique approach, establishing a cohesive brand identity became a daunting task for the executive and management teams. They were well aware of the potential impact of negative customer reviews, which could deter prospective customers from engaging with any of their dealerships.

The implementation of Kimoby's platform brought automation to the forefront, revolutionizing the way customer experiences were managed and communicated. Tedious manual tasks were automated, freeing up valuable time for the service team to engage in meaningful conversations with their customers. The power of real-time data reporting became a catalyst for their success. Armed with timely insights and analytics, they gained the ability to consistently deliver exceptional customer experiences across all their dealerships.

The impact of Kimoby's unified solution goes beyond day-to-day operations. It has solidified Randy Marion Auto Group's position as a customer-centric organization, ensuring that every interaction with their brand is cohesive, reliable, and memorable.

Randy Marion Auto Group's Journey to Industry Leadership

With Kimoby as their trusted ally, Randy Marion Auto Group has ushered in a new era of elevated customer experiences. The seamless integration of their service departments, automation of customer communications, and the power of real-time data reporting have positioned them at the forefront of their industry.

Through their partnership with Kimoby, they have transformed their operations, solidified, even more, their reputation, and established a foundation for sustained success in delivering exceptional customer experiences.

Is your auto group stuck in its old way?

Kimoby's integrated solution empowers North American auto groups to make informed decisions in real-time. Say goodbye to fragmented software and welcome a comprehensive view of your operations.

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Transforming the customer experience with exceptional end-to-end service

From the first contact to after-service follow-up and reviews, OK Tire Spruce Grove created a seamless customer service process that has earned them over 200 five-star reviews on Google, with the help of Kimoby’s text messaging platform.

See the difference.
Then experience it.

Contact us today for a free, no-obligation assessment of your dealership’s current processes and how Kimoby’s two-way instant messaging can help.
Screenshot 2023-04-24 at 2.33.10 PM

See the difference. Then experience it

Contact us today for a free, no-obligation assessment of your dealership’s current processes and how Kimoby’s two-way instant messaging can help.

See the difference. Then experience it

Contact us today for a free, no-obligation assessment of your dealership’s current processes and how Kimoby’s two-way instant messaging can help.