Videos Making More than
$36,000 in Additional Sales
Discover how this dealership successfully processes +1 000 monthly work orders.
Prior to Kimoby, the customer experience was such a hassle.
We couldn't connect with our customers fast enough.
Kimoby has made a huge impact on our bottom line.
This Dealer's Success
Enhancing Additional Sales and Building Trust with Video Tools
During Kimoby's on-site training with Honda & Toyota of Seattle, the technicians learned to send personalized advisor introductions, attached their videos to an estimate, and additional service videos to customers.
Within the first month, these tools generated over $36,000 USD in additional sales, affirming Kimoby's significant role in this dealership's daily operations. This not only led to quicker approvals but also fostered a stronger relationship with this dealership's clients.
Successful BDC Campaigns and Operations
At Honda & Toyota of Seattle, Kimoby has become an integral part of their business development center (BDC) team. Whether it's for promotional campaigns, seasonal activities, or personalized customer campaigns, Kimoby is their go-to platform. Moreover, most of their campaigns can be automated, providing the team with the bandwidth to concentrate on value-added tasks that can have a big impact.
Being one of the busiest dealerships, efficient appointment management is paramount for Honda & Toyota of Seattle. They service hundreds of cars each day, and the task of confirming appointments was consuming significant time and resources. With Kimoby's platform, they've reclaimed over 160 hours per month in confirming appointments alone.
This efficiency allows their team to focus on what truly matters: delivering exceptional service to our customers.
Empowering Customer Satisfaction with Automation Tools
Honda and Toyota of Seattle, have always been dedicated to ensuring customer satisfaction. However, the process of tracking and enhancing the Customer Satisfaction Index (CSI) has posed significant challenges for them. They understand that maintaining a stellar reputation requires addressing customer questions and dissatisfaction promptly and effectively.
One of the key benefits is the ability to utilize the proactive CSI survey feature provided by Kimoby. By leveraging this feature, the service team can reach out to customers and address any concerns or questions before the manufacturer sends their own CSI survey.
Additionally, by using Kimoby's automated survey-sending feature upon RO closure, they now save over 150 hours per month. Furthermore, Kimoby provides automatic alerts and notifications when a negative review is posted on social media platforms or Google My Business.
This feature is a game-changer as it ensures that Honda and Toyota of Seattle are promptly aware of any negative feedback or concerns raised by customers in public forums and can act quickly upon it.
Is your BDC suffering from sales atrophy?
Kimoby’s marketing campaign capabilities automate your BDC’s manual processes, help get more customers through the door—and stop service sales from tanking.