- Sebastien Vanier, Operations Manager,
Silver Star Mercedes-Benz
With +100 appointments booked each day, sending reminders and appointment confirmations to customers was pure chaos. Staff couldn’t get a clear picture of what the day was going to look like and managers couldn’t be proactive to optimize everyone’s schedules. By automating these tasks, Silver Star Mercedes-Benz saves approximately 700 monthly phone calls and gets back over 30 hours to dedicate to its loyal clientele.
Located in a bilingual and multicultural city, it was important for Silver Star Mercedes-Benz to address their customers in their preferred language. With Kimoby, they can synchronize the information from their DMS and automatically adapt their messages for each customer.
Silver Star Mercedes-Benz was using a platform that was unintuitive, archaic, and had a steep learning curve. The team also stumbled to retrieve past customer conversations. When they made the switch to Kimoby, the staff immediately adopted the new platform and appreciates how easy to use it is.