OK Tire has been part of the Canadian landscape since 1953. The OK Tire location in Spruce Grove is proudly owned and operated by Scott and Elaine Forsyth. They offer tires, mechanical services, and unmatched customer service to their community.
Spruce Grove, Alberta
After encountering fraud issues in 2015 with over-the-phone credit card payments, OK Tire Spruce Grove tried emailing payment forms for customers to print out and fill in by hand. This method was complicated and time-consuming for both customers and staff.
OK Tire Spruce Grove customers did not have the reflex to leave a Google review without a prompt. Therefore, the tire and service shop struggled to promote their excellent customer service and relied on word of mouth to generate more business.
The tire and service shop had issues reaching customers by phone. Most calls went unanswered, and customers would call back, not knowing who called them. Overall, the communication process was strained.
The customers love paying by text message! It’s easy, convenient, and everybody always has their phone on them.
Using Kimoby has helped us simplify our workload. Now everything is centralized, making it a cinch for staff to follow-up with customers.
Before Kimoby, OK Tire Spruce Grove struggled to communicate efficiently with clients and establish a safe way to process payments. Kimoby’s text messaging solution and effortless Kimoby Pay platform transformed the customer experience into an exceptional one. The new end-to-end customer service OK Tire Spruce Grove provides sets it apart from the competition from the initial payment deposit to after-sale follow-up.
Improving communication and streamlining payment processes has helped OK Tire grow its award-winning reputation with the social proof of over 200 five-star Google reviews. Both staff and customers enjoy communicating through text messages and using emojis to keep the conversations informal and fun. Building genuine, personalized relationships with customers is a sure-fire path towards repeat business.