Eliminating 3 Software
The lack of coordination and communication among technological tools represented significant challenges for Premier Volvo. They found themselves repeatedly redoing tasks manually, resulting in an annual expenditure of close to $25,000. Moreover, they had to discontinue the use of one platform due to customer complaints. What Premier Volvo truly required was seamless client communication, mobile payment capabilities, and efficient fleet management, all while ensuring a seamless customer experience. By selecting Kimoby as their Dealership Engagement System (DES), they were able to streamline tasks, enhance communication channels, facilitate mobile payments, and effectively manage their fleet. This transition eliminated the necessity for the three previously used tools, offering an ecosystem to their operational needs.
Addressing Customer Delays
Premier Volvo experienced delays in obtaining customer approvals due to their disjointed software systems. This posed challenges for their business, leaving them uncertain about how to resolve the issue as they didn't want to add yet another tool. However, with Kimoby, the process became simpler. Customer approvals now happen faster, thanks to AI-driven video tools and automatically generated estimates. This streamlined approach provides customers with clear estimates, allowing them to approve work with a simple tap, significantly reducing response times. This improvement enhances engagement and customer satisfaction.
Eliminating the back-and-forth
Premier Volvo faced inefficiencies caused by excessive back-and-forth communication between service departments. This constant exchange of messages often led to confusion and slowed down processes, affecting customer satisfaction. However, with Kimoby's DES, communication bottlenecks have been eliminated. The internal chat functionality provides a centralized platform for team members to communicate seamlessly in real-time on a single RO thread. This means no more unnecessary emails or phone calls, reducing the time spent coordinating tasks and ensuring smoother workflows. As a result, Premier Volvo can now deliver faster and more efficient service to their customers, leading to improved overall satisfaction and loyalty.
