$25,000 Annual Savings and Software Consolidation
Discover how this dealership successfully processes +1 000 monthly work orders.
Overland Park in Kansas, Premier Volvo faced a technological challenge: they were juggling with 3 separate software solutions, each failing to communicate effectively with one another, lacking customer appeal, and ultimately draining resources (and money). Service Director Mike Stone and General Manager James Loveland Jr. knew they needed a solution that would enhance their customer experience and elevate their dealership's performance.
This Dealer's Success
Eliminating 3 Software
Addressing Customer Delays
Premier Volvo experienced delays in obtaining customer approvals due to their disjointed software systems. This posed challenges for their business, leaving them uncertain about how to resolve the issue as they didn't want to add yet another tool. However, with Kimoby, the process became simpler. Customer approvals now happen faster, thanks to AI-driven video tools and automatically generated estimates. This streamlined approach provides customers with clear estimates, allowing them to approve work with a simple tap, significantly reducing response times. This improvement enhances engagement and customer satisfaction.
Eliminating the back-and-forth
Premier Volvo faced inefficiencies caused by excessive back-and-forth communication between service departments. This constant exchange of messages often led to confusion and slowed down processes, affecting customer satisfaction. However, with Kimoby's DES, communication bottlenecks have been eliminated. The internal chat functionality provides a centralized platform for team members to communicate seamlessly in real-time on a single RO thread. This means no more unnecessary emails or phone calls, reducing the time spent coordinating tasks and ensuring smoother workflows. As a result, Premier Volvo can now deliver faster and more efficient service to their customers, leading to improved overall satisfaction and loyalty.
Elevate your dealership's performance and drive growth with Kimoby's comprehensive Dealership Engagement System. From enhancing service experiences to maximizing revenue opportunities and scaling operations seamlessly, Kimoby empowers your team to exceed customer expectations at every touchpoint.
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