Now Earning an Extra
$631 on Every Work Orders
Discover how this dealership successfully processes +1 000 monthly work orders.
Volvo Cars Royal Oak, a renowned dealership, implemented Kimoby Estimates, a powerful communication platform, to optimize revenue generation during service visits. By leveraging Kimoby Estimates, the dealership empowered customers to select desired work and instantly approve service estimates. This case study explores the transformative impact of Kimoby Estimates on Volvo Cars Royal Oak, resulting in an impressive average additional revenue of $631 per work order.
Additionally, the platform enabled the dealership to retarget declined work, further maximizing their revenue potential.
Volvo Cars Royal Oak faced challenges in effectively capitalizing on revenue opportunities during service visits. With the implementation of Kimoby Estimates, they revolutionized their approach, empowering customers to play an active role in choosing desired work and instantly approving estimates.
This Dealer's Success
Empowering Customers and Maximizing Revenue
Kimoby Estimates allowed Volvo Cars Royal Oak to send detailed service estimates directly to customers' mobile devices. Customers were empowered to review the recommendations, select desired work, and provide instant approval. This approach not only enhanced customer engagement but also led to an impressive average additional revenue of $631 per work order.
Retargeting Declined Work for Increased Revenue
Kimoby Estimates provided Volvo Cars Royal Oak with a unique advantage by allowing them to retarget declined work. The platform enabled the dealership to follow up with customers who initially declined recommended services and provide additional information or incentives to reconsider. This proactive approach resulted in an improved acceptance rate of declined work and further maximized revenue potential.
Optimizing Profitability and Customer Relationships
The implementation of Kimoby Estimates helped Volvo Cars Royal Oak optimize profitability and build lasting customer relationships. By tailoring estimates to individual customers' needs and preferences, the dealership provided personalized recommendations, increasing the likelihood of service approval. The platform's transparency and convenience fostered trust and loyalty, contributing to customer retention and positive word-of-mouth referrals.
Volvo Cars Royal Oak's implementation of Kimoby Estimates transformed their revenue generation during service visits. Empowering customers to choose desired work and providing instant approval resulted in an impressive average additional revenue of $631 per work order.
Moreover, the ability to retarget declined work through the platform further maximized their revenue potential. The dealership's success in optimizing profitability and building customer relationships showcases the power of Kimoby Estimates in driving revenue growth.
Volvo Cars Royal Oak's strategic use of the platform underscores its effectiveness in the automotive service industry, enabling dealerships to generate additional revenue while enhancing customer satisfaction and loyalty.
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