Empowering Customers and Maximizing Revenue
Kimoby Estimates allowed Volvo Cars Royal Oak to send detailed service estimates directly to customers' mobile devices. Customers were empowered to review the recommendations, select desired work, and provide instant approval. This approach not only enhanced customer engagement but also led to an impressive average additional revenue of $631 per work order.
Retargeting Declined Work for Increased Revenue
Kimoby Estimates provided Volvo Cars Royal Oak with a unique advantage by allowing them to retarget declined work. The platform enabled the dealership to follow up with customers who initially declined recommended services and provide additional information or incentives to reconsider. This proactive approach resulted in an improved acceptance rate of declined work and further maximized revenue potential.
Optimizing Profitability and Customer Relationships
The implementation of Kimoby Estimates helped Volvo Cars Royal Oak optimize profitability and build lasting customer relationships. By tailoring estimates to individual customers' needs and preferences, the dealership provided personalized recommendations, increasing the likelihood of service approval. The platform's transparency and convenience fostered trust and loyalty, contributing to customer retention and positive word-of-mouth referrals.
