Streamlining Customer Approval Process with Videos
Commonwealth Honda recognized the need to enhance transparency and trust in their service interactions. Prior to implementing Kimoby, their team struggled with outdated communication tools, hindering their ability to effectively convey repair recommendations to customers. With Kimoby's DES integrated with CDK Global's DMS, the dealership successfully revamped their approach. Now with their entire service team embracing Kimoby's mobile app, every repair recommendation is accompanied by a visual aid, ensuring clarity and boosting customer approval rates.
Finding Creative BDC Campaigns that are Profitable
Commonwealth Honda's Business Development Center (BDC) recognized the potential of leveraging customer data to drive targeted marketing campaigns and increase profitability. However, the lack of streamlined processes and data management tools posed a significant challenge. With Kimoby's DES integrated with CDK Global's DMS, the BDC team underwent a transformative journey. Within just two months, they harnessed the power of real-time insights and automated processes to develop creative marketing campaigns tailored to specific customer segments. These campaigns not only improved customer engagement but also drove tangible business results, increasing profitability and positioning Commonwealth Honda as a leader in innovative dealership marketing strategies.
Empowering Technicians and Advisors with Mobile Tools
To align with their service department's annual objectives, Commonwealth Honda prioritized the adoption of user-friendly mobile tools for their technicians and service advisors. Kimoby's mobile app proved to be the solution they needed. Despite varying levels of tech proficiency among staff members, the entire team embraced the app, contributing to improved customer communication and service efficiency. The integration of Kimoby's translation feature also proved invaluable, facilitating seamless communication with Spanish-speaking customers and enhancing overall service delivery (and satisfaction).
Moreover, the app's feature ensuring that photos and videos are saved exclusively within Kimoby's platform, rather than on personal storage devices, enhancing data security and compliance measures. This streamlined process eliminated much of the back-and-forth between technicians and advisors, further optimizing workflow and improving overall productivity.
