Pave the way for efficient repairs
A good check-in process sets the stage for efficient repairs. By bridging the communication gap between your customer and service advisor, and consolidating key information, the customer experience is enhanced and you ensure nothing falls through the cracks. Here are two steps we recommend to further reinforce your pre-repair operations.
1. Report vehicle damages
Document all pre-existing vehicle damages with a walkaround video during the initial inspection, then store it in Kimoby. By doing so, you not only centralize crucial information but also create an undisputable record as your safeguard against potential unjust accusations.
We recommend you store the video in Repair Orders so you can effortlessly access the video if needed using the RO number, ensuring your proofs are always at your fingertip.
2. Introduce advisors
Next, activate an automated message to introduce your customers to their designated service advisor. This direct line of communication significantly boosts your customers' experience as they know who's taking care of their vehicle and who to contact with any questions. Plus, this process is fully automated, freeing up more of your valuable time.