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Check-ins

Pave the way for efficient repairs

A good check-in process sets the stage for efficient repairs. By bridging the communication gap between your customer and service advisor, and consolidating key information, the customer experience is enhanced and you ensure nothing falls through the cracks. Here are two steps we recommend to further reinforce your pre-repair operations. 

1

Report vehicle damages
2

Introduce advisors

1. Report vehicle damages

Document all pre-existing vehicle damages with a walkaround video during the initial inspection, then store it in Kimoby. By doing so, you not only centralize crucial information but also create an undisputable record as your safeguard against potential unjust accusations.

We recommend you store the video in Repair Orders so you can effortlessly access the video if needed using the RO number, ensuring your proofs are always at your fingertip.

Use Repair Orders as a customer hub

2. Introduce advisors

Next, activate an automated message to introduce your customers to their designated service advisor. This direct line of communication significantly boosts your customers' experience as they know who's taking care of their vehicle and who to contact with any questions. Plus, this process is fully automated, freeing up more of your valuable time.

Set up your advisor introduction automation

Up next: status updates

You've taken a big step forward in refining your check-ins. Now, it's time to build on that momentum. Let's foster transparency and accelerate your processes by including status updates to your operations. Keep customers informed and engaged during repairs, leading to quicker responses and trust-building.
Add status updates to your processes
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See the difference. Then experience it

Contact us today for a free, no-obligation assessment of your dealership’s current processes and how Kimoby’s two-way instant messaging can help.

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