Keeping tenant churn as low as possible to reduce costs is a huge challenge for property managers. However, did you know that over 60% of tenants turnover is controllable? In fact, staff performance is the largest determining factor in why a tenant moves out. One of the best ways to improve staff performance is by giving them the tools to easily communicate with leads and tenants.
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Better communication with owners will make potential owners happier and increase their customer satisfaction. This will also contribute to attracting more leads and adding more properties to your portfolio.
Enhanced communication with tenants can simplify answering complaints and requests for repairs; it therefore makes it easier to maintain properties as problems are resolved before they get worse.
By fostering consistent communication with their tenants, property managers can decrease tenant churn and offer more of a sense of community.
There is nothing property managers can do to influence personal and professional motivations for leaving. However, they can influence the tenants’ satisfaction. And this begins with the way they manage their communication with tenants.
While it is difficult to solve all issues, the way and speed with which complaints are handled have a great impact on tenants’ appreciation. Tenants expect instant responses from their property managers and despise overly complicated procedures to get work done or address issues when they arise.
Maintaining a good relationship between tenants and property managers starts with good communication, timely responses to tenant complaints and requests, and proactive ways to regularly touch base.
How did Gestipro reduce its volume of calls and improve team collaboration?
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Better communicate with the appropriate tenants and send them gentle reminders.
Property managers have to follow up on each tardy rent payment, which can be very time-consuming.
Both the Telephone Consumer Protection Act (TCPA) and Canada’s Anti-Spam Legislation (CASL) require that the people you are texting opt in to receive messages before any text conversation is sent.
Oftentimes, legislation requires property managers to advise tenants before any visit. In case of disputes, property managers can be required to prove they advised tenants according to the law.
Many property managers need to document their tenants’ leasing history, including repairs, conversations, payments, etc.
Enable your employees to be more productive by providing them with tools that will simplify their work and make their daily routine tasks more efficient. You need to choose the right technology solutions to help improve your workflows and processes.
To ensure your business remains on target with its goals, such as tenant churn, percentage of vacancy, time to resolve complaints, net promoter score (NPS), reviews and more, you need to improve your operations and meet your clientele’s expectations.
Property managers deal with new generations of tenants who are changing the game. They expect immediate feedback to their queries and are always on the lookout for easy ways to reach out to their landlords or property managers.
Many teams are involved in property management businesses, such as rental agents, front-desk managers, administration, maintenance teams etc.
Give your teams the opportunity to directly communicate with tenants, which makes both the supervision of repairs and the efficiency of each process easier.
Offer a flexible, two-way communication between both your tenants and front desk for maintenance issues.
Any property portfolio comes with its share of maintenance and repair work. Most of the workload comes from informing and updating tenants about repairs and maintenance to come.
Apart from the fact that there is no real way for property managers to make sure tenants received the information, keeping tenants updated on the progress of maintenance operations is an additional challenge.
Your reputation plays a key role in your branding and positioning; it begins with online reviews from both your tenants and customers.
Managing your reputation and getting good online reviews should be one of your top priorities. Good reviews will attract more tenants and referrals to your business.
Make sure you are getting more good reviews, improving overall customer satisfaction and keeping a good reputation by saving time for your staff so they can focus on tenants’ need for a better customer experience.
How can you benefit from the Kimoby platform?
Whatever the kind of real estate you manage, from single-family rentals, multi-family rentals to condos, apartments and short-term and vacation rentals, Kimoby can help you streamline communication between your teams and tenants. Our platform will help you both improve your profitability and reputation.
What’s more: there is no binding contracts.
Kimoby is a cloud-based communication and customer engagement platform that helps property management businesses of all sizes instantly connect with their tenants and leads through texting and multimedia messaging.
Configure the platform as per your business needs and use the information you have on your tenants and leads to send them personalized information and offers that resonate.
Kimoby gathers all the conversation with your audiences in one easy interface designed for effective teamwork and seamless staff collaboration.
Learn how Kimoby can help you better communicate with your audiences and improve your business productivity.
How Gestipro both reduced their volume of calls and improved their team collaboration?
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Ready to breathe new life into your customer communications?