Many dealership service teams rely on SLT to capture and share photos or videos of MPIs with customers. But when these apps stop working, they don’t just slow down your service lane, they also hurt your dealership’s image and customer trust.
If you’re an Xtime app user experiencing failed uploads, freezing midway, or permission errors, here’s a quick guide to help.
Recent reviews of Xtime Mobile show that you are not alone. Users have reported common issues like:
“Stopped letting me upload pictures. No support.” 
“Videos get stuck at 100% upload and never go past.” 
“Camera is now jittery… video inspections are required at all Mazda dealers.” 
If you’re running into similar problems, here are a few steps you can try.
Go to your phone’s settings.
Make sure the app has access to your camera, microphone, and storage/gallery.
Toggle permissions off and back on if uploads still fail.
On Android: Settings → Apps → [App Name] → Storage → Clear Cache.
On iOS: Offload or reinstall the app from the App Store.
Reinstalling often refreshes permissions and fixes corrupted files.
Large videos may fail if your Wi-Fi or cellular connection is unstable.
Try recording shorter clips or compressing files.
Test uploads on both Wi-Fi and mobile data.
Visit the Google Play Store or Apple App Store.
Make sure you’re using the latest version, as older versions may not support new phone updates.
If you’ve tried the steps above and uploads still fail, reach out to your vendor’s support team. However, as many said in their review, be prepared for inconsistent or unresponsive support.
If photo and video uploads are critical to your service communication (and for most dealerships, they are), you may want to consider a platform designed with reliability, ease of use, and real customer support first.
With Kimoby, you can:
Capture and send photos/videos instantly - no upload errors or permissions hassles.
Work seamlessly across Android and iOS devices.
Get responsive support when you need it.
Build customer trust through consistent, transparent communication.
While the steps above may temporarily fix upload issues, long-term reliability comes from using tools that work every time. If your current system is slowing down your service team, it may be time to explore alternatives.
👉 Don’t let failed uploads slow down your service lane. Book a call with Kimoby to see how reliable photo and video messaging can transform your customer communication.