How to Reduce Service Lane Wait Lines and Fraud

You did it. The service was perfect. The car was fixed right the first time, washed, and ready to go ahead of schedule. You’re lined up for a 10/10 CSI score.

And then 5 PM hits. The customer shows up to a long line at the cashier’s desk. The last thing they remember about their visit isn’t the great service. It’s the frustrating wait to give you their money.

This isn’t a small thing. We live in the Now Economy, a world of mobile ordering and tap-to-pay. Over 80% of customers now say a convenient dealership customer experience is just as important as the product or service itself. All your hard work, tarnished in the final five minutes because of an outdated process.

How to Make Your Service Lane Checkout Faster

The solution is so simple it’s brilliant: let them pay by text.

Imagine this flow: The car is ready. The system automatically texts the customer a secure link to their invoice. They can open it on their phone, review the charges, and pay with Apple Pay, Google Pay, or their credit card from their office, their kid’s soccer game, wherever. When they arrive at the dealership, they’re not getting in line. They’re grabbing their keys and leaving with a smile. This is the power of mobile payments for dealerships.

Your 5-Minute Farewell Plan:

1. Send the Invoice First: The moment the RO is closed, the system should fire off the payment link. This gives the customer time to review and pay before they even leave their location.
2. Create an “Express Lane”: Designate a spot for pre-paid customers to grab their keys. This makes the benefit tangible and encourages others to use Kimoby Pay next time.
3. Promote It: Have your advisors mention it at check-in. “Just so you know, when your vehicle is ready, we’ll text you a link so you can pay right from your phone and skip the line.”

That’s where Kimoby is a game-changer. It can automate all of this for you.

This digital process also tightens up security, simplifying reconciliation and dramatically reducing the risk of chargebacks and fraud compared to taking payments over the phone. It’s the kind of premium experience 77% of consumers have chosen, recommended, or paid more for.

Luis Lopes, the Service Manager at Mercedes-Benz Langley, put it perfectly. The modern customer expects a modern, seamless experience. Stop letting the final handshake be a bottleneck.

The Payoff

A seamless payment process leads to happier customers, higher CSI scores, and faster, more secure funding for your dealership. You look more professional, you save your customers time, and you end every service visit on a high note.

Want to see what the mobile payment experience looks like for a customer? Book a demo now.