Too many dealerships treat fixed ops like an afterthought, when it should be a major growth engine. If you want to win in today's market, you need to dominate customer pay.
That means staying connected with customers, making service seamless, and giving them compelling reasons to come back.
For years, Kimoby was known as the go-to texting solution-and for good reason. We helped thousands of dealerships cut the phone tag and communicate faster, more efficiently with their customers.
But as the automotive landscape evolved, so did we. Dealerships needed more than just messaging-they needed a smarter, more complete way to engage customers throughout the entire ownership lifecycle.
That's why we created a new category: the Dealership Engagement System (DES™).
It's a modern communication platform that helps your dealership engage more clearly, operate more efficiently, and grow faster by elevating the service experience.
A DES is a smart tool that helps dealerships manage how they talk to customers in service, parts, and loaner car departments. It's the communication hub for your dealership, making sure everything runs smoothly after someone buys a car.
Unlike other systems that just track sales or service appointments, a DES is all about keeping customers happy and coming back.
In the past, dealerships relied on their DMS for internal operations, but they aren't built to engage customers. A Dealership Engagement System bridges that gap. It turns every customer interaction into an opportunity for satisfaction, loyalty, and revenue.
Service needs to be fast, digital, and transparent. That's why a DES isn't just a convenience, it's a necessity.
Kimoby has spent over 12 years evolving alongside dealerships, adding tools like video walkarounds, mobile payments, AI-powered messaging, and more. They are all designed to elevate the service experience.
The service department makes the most money for most dealerships. But it's getting harder to keep up.
A DES helps fix all of these problems by making communication clearer, faster, and more personal.
Our data proves that most dealerships are leaving serious money on the table in fixed ops.
We’ve seen firsthand how dealerships who embrace full engagement can outperform their peers. That’s why we created the DES Score™, to help fixed ops teams understand where they stand and what they can achieve with better engagement.
It looks at:
Dealerships with high DES Scores get more service approvals and keep more customers. In fact, increasing your DES Score could increase your Repair Order value by up to 322%. It's the only way to see where you can improve and how much more money you could make.
The future of service isn't just about fixing cars. It's about how you connect with your customers.
A Dealership Engagement System like Kimoby helps you modernize, improve customer relationships, and grow your business.
It's not just a helpful tool, it's something your dealership needs to stay ahead.
Want to see how you're doing?
Try the free our Dealership Engagement Score Calculator and find out how much more your dealership could grow.