Blog - Kimoby

The Ultimate Fixed Ops Solution for Dealerships Using PBS

Written by Marjorie Latulippe | Jul 28, 2025

You know the daily grind in the service lane.

The phone never stops ringing with calls asking if your car is ready yet. Your advisors are overwhelmed with double-entry tasks, typing the same information into three different windows. Meanwhile, potential upsells on repair orders slip away because getting an approval feels like an impossible task.

It’s a headache.

We get it. Your PBS DMS is a workhorse, no doubt. It’s what makes your whole dealership running.

But let’s be honest, it can feel like you’re trying to win a Formula 1 race with a stock engine. You’re leaving speed, efficiency, and a whole lot of revenue on the table.

What if you could bolt a turbocharger onto your existing PBS system? Something that makes everything faster, smoother, and way more profitable without ripping out the engine you already trust.

Well, that’s exactly what our certified PBS integration does. We’re not here to replace your DMS. We’re here to make it a hell of a lot better.

Seamless Connection for Your Fixed Ops

Look, I know what you’re thinking. “Great, another piece of software to manage.” Nope. That’s the beauty of this.

Once we connect Kimoby to PBS (a simple, one-time setup) your systems start talking to each other in real-time. There’s no manual work. It just… works.

When a status changes in PBS, it triggers an action in Kimoby. It’s that simple.

  • Vehicle shows up? (PBS Status 10 - Received): Kimoby automatically texts the customer your custom message: “Hey [Customer Name], we’ve got your vehicle and our tech will be looking at it shortly. We’ll keep you posted!”
  • Tech clocks in? (PBS Status 30 - In Service): Another text: “Quick update! Mike is under the hood of your F-150 now. We’ll send over a video of his findings in a bit.”
  • Estimate is Ready for Approval?: This is the game-changer. Kimoby texts the video and the interactive estimate directly to the customer: “Hey [Customer Name], Mike finished his inspection. You can see what he found in this quick video and approve the work right from your phone: [Link]. No phone calls needed!”
  • Job’s done? (PBS Status 70 - Complete): You guessed it: “Great news! Your car is ready for pickup. You can even pay the invoice right from your phone here: [Link]. See you soon!”

No more phone tag. No more customers left in the dark.

What Are the Kimoby Features Improving Your PBS DMS

Video Estimates

Alright, this is where it gets even better. If you take one thing away from this, let it be this: video drives revenue.

Our client, Porsche Centre Langley, saw an average repair orders increase of $1,993.58 compared to those without videos.

I mean, come on. That’s not just pocket change.

With the Kimoby app, your tech can pull out their phone, scan the VIN, and record a quick, clear video of the issue.

“Hey Mr. Smith, it’s your tech, Dave. While I was doing your oil change, I noticed your brake pads are worn down to about 2mm. You can see the scoring on the rotor here, too. I definitely recommend we replace these today for your safety.”

The AI in our system even listens to the tech’s voice notes and helps generate a line-item estimate right there. The customer gets a text with the video and a simple “Approve” button. They see it, they get it, they approve it. No friction.

Smarter Marketing

How many times have you had a slow week and wished you could just snap your fingers and fill the service bays?

With our integration, you can. We pull all that rich data from PBS:

  • Service history
  • Mileage
  • Declined work

And turn it into powerful, targeted marketing campaigns that actually work.

  • Brake Reminder: See a customer with an OPCODE for “Brake Pad” from their last visit who’s now at 40,000 km? Automatically send them: “Hey [Name], records show it’s about time for new brake pads on your [Model]. Book now and get 10% off!”
  • Recall Notifications: Got a list of VINs for a recall? Forget letters. Send a text: “URGENT: Your [Year] [Make] has an open safety recall. We can fix it for FREE. Click here to book.” We see a 25% click-through rate on those.
  • Declined Work: That customer who said “no” to a new set of tires last month? Let’s automatically follow up in 14 days: “Just wanted to check in about those tires. Your safety is our priority—let us know if you’d like to get that taken care of!”

This isn’t spam. This is relevant communication that brings business.

Mobile Payments

Stop chasing customers for payment. Just stop.

When the car is ready, the “Ready for Pickup” text includes a link to pay the invoice right from their phone. They can use Apple Pay, Google Pay, or their credit card. We even have an integration with Affirm, so they can finance larger repair bills over time.

You get your money faster, your cashier line gets shorter, and your customers get the modern, easy experience they expect. It’s a no-brainer.

CSI Management

There’s nothing worst than seeing a fresh 1-star review on Google when you had no clue the customer was unhappy. But now their complaint is out there for everyone to see, tanking your average score.

With Kimoby, you can stop reacting to bad reviews and proactively address them. When a restaurant in PBS closes, our system automatically texts the customer for feedback. Here’s the key: if they respond with negative words, that feedback is sent directly to your manager’s phone, not to the internet.

Turning a potential public complaint into a private opportunity to make things right is crucial. By promoting the good and handling the bad before it goes public, you build a 5-star reputation. This digital shield protects your brand and reputation.

Ready to Stop Leaving Money on the Table?

Look, we’ve been in this business for over a decade. We live and breathe this stuff. We know the pressure GMs are under and the daily battles Service Advisors face.

We built this integration to be the partner you need in the service lane.

If you’re tired of the grind and ready to experience a supercharged service department, let’s talk. We’d love to show you a live demo and walk you through how this can benefit your specific dealership.

No pressure, just a conversation. Let’s find a time that works.

Book a Demo

FAQ

Is it hard to set up?

Not at all. It’s a flat, one-time onboarding fee of $2,000 (which includes your first month) and then a simple monthly license. We handle the technical heavy lifting with a 30-day go-live plan to get you from kickoff to fully operational.

PBS already has a texting feature. Why do I need you?

That’s a fair question. Think of their feature as a basic flip phone and Kimoby as the latest iPhone. Can you make calls on both? Sure. But with us, you get video, AI-powered estimates, automated marketing campaigns based on deep data, mobile payments, CSI management, and a whole ecosystem built to drive revenue and efficiency.

Can Kimoby push data back into my PBS?

Right now, PBS limits it to a one-way street. We pull data from PBS to power all these amazing workflows in Kimoby. This keeps the integration clean and certified. You get full audit logs and reporting in Kimoby, so you always know what happened and when.