Increasing transparency with video text messaging
Sending videos allowed the dealership to do more with less while exceeding customer expectations.
It’s happened that customers who refuse a repair change their minds when they see the video. The proof is there, and they decide to go ahead once they see it with their own eyes.
This Dealer's Success
Cutting down multi-platform costs
Wheaton Chevrolet needed to find an affordable and efficient way to communicate with customers via text message. With Kimoby's multimedia messaging system, Wheaton Chevrolet was able to contact customers more easily and at a lower cost. This streamlined communication processes and allowed the dealership to allocate resources more efficiently, particularly during the COVID-19 pandemic when staff layoffs made resource utilization more important than ever.
Building customer trust through video messaging
Wheaton Chevrolet was able to build customer trust through Kimoby's video messaging tool. Customers are often skeptical of the need for repairs and question the costs. By sending customers videos about their car's repair, Wheaton Chevrolet was able to provide customers with greater transparency in their evaluation processes, leading to increased trust and faster repairs.
Improving CSI Scores and increasing profitability
With easy-to-implement CSI surveys, the dealership was able to collect customer feedback more effectively and respond proactively to customer needs. By improving communication processes and providing greater transparency in evaluation processes, Wheaton Chevrolet was able to enhance customer satisfaction and loyalty, resulting in increased business growth.
Transforming the customer experience with exceptional end-to-end service
From the first contact to after-service follow-up and reviews, OK Tire Spruce Grove created a seamless customer service process that has earned them over 200 five-star reviews on Google, with the help of Kimoby’s text messaging platform.