Instant Messaging
Communication for the Now Economy
Manage all your customer conversations in one place
Support your customers, promptly answer their questions, and exchange various service-related information through text message or multimedia messaging. Deliver superior customer service, all in one easy interface designed for effective teamwork and seamless staff collaboration.
Provide faster answers and better support as a team
Team Collaboration
Assign any customer conversation based on staff role, skills, and availability.
Internal Notes
Internal staff communications and heads-up that remain invisible to the customer.
Instant Notifications
Be notified in real time for every customer interaction and new messages.
Timely and personalized one-on-one conversations
Dynamic Content
Personalize messages with merge fields based on customer information and events.
Saved Replies
Saved replies help staff respond to customer inquiries faster and with consistent professionalism.
Staff Signatures
Every message automatically includes the service staff's name for a local, casual touch.
You make the rules based on what you already know
Rule-Based Workflows
Create workflow rules that trigger messages based on customer information and events.
Customer Data Integration
Make your customer data fully actionable in Kimoby by connecting your existing management systems.
Message Schedule
Set specific week days and time range to dispatch automated messages.
Quick Messages
After Hours Autoresponders
Let your customers know that you are closed but that you'll take care of them shortly.
Local Phone Number
Texting from a dedicated local number boosts customer awareness and trust.
Your customer information, your human touch.
Photos, Videos & Documents
Attach photos, videos, invoices, PDFs or any documents, with no file size limit.
Dynamic Content
Personalize messages with merge fields based on customer information and events.
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Talk to your customers in their preferred language
Kimoby has a free translation feature to help you communicate in the native language of your customers.
Translate messages from your customers in the language of your choice, directly in the conversation interface.
Write a message in the language of your choice, from a new message or any ongoing conversation, and translate it and send it to your customers.
Streamline your entire appointment lifecycle and win the day
Preschedule and automatically send text message reminders that your customers can easily reply to for last minute inquiries or further instructions. Manage all your appointment confirmations, cancellations, and rescheduling in a single user-friendly interface, and get full visibility into your daily staff workload. Streamline the time-consuming customer callback process and let your frontline service staff focus on delivering a first-class customer experience that makes car maintenance enjoyable and simple.
Appointment confirmations spark real conversations.
Confirm By Text
Customers simply text back a “Yes” or “No” to automatically confirm or cancel their appointment.
Open-Ended Responses Notes
Handle more than Yes-No replies. Let customers confirm, cancel or reschedule in their own words.
Preset Messages
Quickly respond to common questions or requests and avoid typos with professional message templates.
Sync appointments automatically or book them manually
Manual Scheduling
Import appointments manually from any spreadsheet (Excel, CSV).
Create New Appointments
Manually create and schedule individual appointments directly within Kimoby using the built-in calendar.
Data Integration
Integrate your business data into Kimoby by connecting your existing management system.
Make your life easier by simply choosing from the automation library
Preset Automations
Create automations by simply picking and customizing a preset automation from a selection available in the library.
Preset Messages
