Lightspeed Integration

Kimoby seamlessly integrates with Lightspeed to help you better engage with your customers through text and multimedia messaging.

Lightspeed

Lightspeed

Lightspeed offers small- and medium-sized retail businesses a wide range of end-to-end, point-of-sale solutions for inventory, customer management, sales and analytics across all channels, both in-store and online.

Application

Lightspeed Retail POS

Integrated since

2020

Location

Global

Industry

Small and Medium Businesses

Website

www.lightspeedhq.com

Turn your Lightspeed software data into helpful conversations with customers

Kimoby seamlessly integrates with your Lightspeed POS system to enable you to send automated and personalized text messages to better engage with your customers.

Kimoby uses automations and smart campaigns to send appointment reminders, work progress updates and service follow-ups specifically tailored to your individual customers—all through text message.

  • Quickly respond to general information and service requests
  • Exchange photos, videos and PDFs to speed up the sales or job approval process
  • Set up preset messages to increase upsell opportunities
  • Send quotes and payment requests for products, services or parts
  • Automate your repetitive communication tasks
  • Reduce appointment no-shows by sending appointments reminders and confirmations
  • Keep customers well-informed throughout the repair and sales process
  • Automatically send maintenance reminders and special offers
  • Gather customer feedback and send them online review requests
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How does it work?

Kimoby automatically pulls data from Lightspeed software, which is the source of customer data. You can send personal text messages to your customers and receive text messages back from them.

Kimoby also allows you to trigger the sending of text messages based on the data you have available in Kimoby.

How does it work?

What data is synced?

Customer profile updates

Customer profile updates

All changes made to customer profiles in Lightspeed are automatically synced with the Kimoby platform to update profiles in almost real time.

Sales, work orders, special orders and quotes

Sales, work orders, special orders and quotes

Kimoby receives orders and quotes from Lightspeed. Data is synced in Kimoby, enabling you to trigger automated messages after specific events.

Custom fields

Custom fields

All custom fields created in your Lightspeed Retail POS can be synced with Kimoby simultaneously with the customers and sales fields. All the fields will keep the same name in Kimoby.

Manage all your customer conversations in one place

Support your customers, promptly answer their questions, and exchange various service-related information through text message or multimedia messaging.

Kimoby’s web-based platform helps you deliver superior customer service using one easy interface designed for effective teamwork and seamless staff collaboration.

Text Conversations

Manage customer conversations in a collaborative way

Your employees can collaborate, tag other users and write internal notes directly in conversation threads with clients.

Simply connect your relevant staff to the platform so that they have access to the conversation with clients and can efficiently communicate.

Manage the customer conversation in a collaborative way
Translation feature

Talk to your customers in their preferred language

Kimoby has a free translation feature to help you communicate in the native language of your customers. It also allows you to translate incoming messages from your customers in the language of your choice, directly in the conversation interface.

Personalize text messaging campaigns to the profile of your customers

Cross-sell and upsell customers with tailored product recommendations based on their interests and past purchases. Notify them of new product arrivals, hot deals, and seasonal specials.

The Kimoby Targeted Campaigns add-on allows you to use the information your customers give you to send them personalized offers that resonate.

With our Targeted Campaigns add-on, spark engagement, increase traffic, and boost your revenues the smart way.

Targeted Campaigns
Campaigns
Kimoby mobile app

Manage Kimoby from anywhere

Manage Kimoby directly from your mobile device wherever you are. Easily take pictures and videos to send them to your customers. It’s the perfect way to swiftly bring more value and transparency to the relationship.

With our mobile app, leverage the power of text messaging while you are on the go.

Make sure your staff is well-trained and well-supported

Kimoby comes with a free one-on-one onboarding session, dedicated technical customer support and comprehensive training centered around your staff's daily tasks and challenges.

Get the most out of our texting platform to generate a positive impact on productivity and customer retention you’re striving for.

Time to resolve
 a support issue

~ 7 minutes time to resolve a support issue

Proactive touchbase calls

90-day proactive touchbase calls

9 time zones covered

9 time zones covered in North America

User training and support

Support Chat

Phone & In-App Support

Users get quick answers live to technical questions from qualified experts.

[email protected]
Live Trainings

Live Trainings

Kimoby live trainings are free and presented on an ongoing basis.

Learn more
Help Center

Online Help Center

Hundreds of simple articles and videos to help you get the most out of Kimoby.

Learn more

Improve your customer experience today

Ready to breathe new life into your customer communications?