Hop-Drop Integration

Hop-Drop integrates with Kimoby to help you save time and eliminate shuttle status calls by sending automated shuttle ETA text to customers.

Hop-Drop

Hop-Drop

Hop-Drop offers a shuttle and valet optimization app that replaces paper-made processes to reduce complaints and save money.

Location

Canada and United States

Industry

Automotive

Website

hopdrop.io

How does Hop-Drop work?

How does Hop-Drop work?

How does the integration work?

When a shuttle ride is created in Hop-Drop, passengers automatically receive a text with a link to a live map, so that they can track the driver’s location and estimated time of arrival.

How does the integration work?

Reduce the number of incoming phone calls

By sending automated text messages when a shuttle ride is created, you will lower the number of incoming phone calls while providing your customers with a more enjoyable and convenient experience.

Automated Messages

Provide faster answers and better support

Offer your passengers the opportunity to text you if they have any questions or concerns. Get notified instantly for every new message in order to answer promptly.

Collaborate with your team by assigning any customer conversation to a specific staff member based on their role, skills, and availability.

Text Conversations

Collect feedback with automated text messages

Send an automated text message to your passengers after a ride to request feedback. By streamlining your requests, you will gain the insights you need to improve your customer experience.

Satisfaction Follow-ups

User training and support

Support Chat

Phone & In-App Support

Users get quick answers to technical questions from qualified live experts.

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Improve your customer experience today

Ready to breathe new life into your customer communications?