Hop-Drop integrates with Kimoby to help you save time and eliminate shuttle status calls by sending automated shuttle ETA text to customers.
Hop-Drop offers a shuttle and valet optimization app that replaces paper-made processes to reduce complaints and save money.
When a shuttle ride is created in Hop-Drop, passengers automatically receive a text with a link to a live map, so that they can track the driver’s location and estimated time of arrival.
By sending automated text messages when a shuttle ride is created, you will lower the number of incoming phone calls while providing your customers with a more enjoyable and convenient experience.
Automated MessagesOffer your passengers the opportunity to text you if they have any questions or concerns. Get notified instantly for every new message in order to answer promptly.
Collaborate with your team by assigning any customer conversation to a specific staff member based on their role, skills, and availability.
Text ConversationsSend an automated text message to your passengers after a ride to request feedback. By streamlining your requests, you will gain the insights you need to improve your customer experience.
Satisfaction Follow-ups
Users get quick answers to technical questions from qualified live experts.
[email protected]
Whether your staff needs basics or advanced trainings, Kimoby live training sessions are free and presented on an ongoing basis.
Learn more
Hundreds of simple articles aimed at helping you get the most out of Kimoby.
Learn more
Ready to breathe new life into your customer communications?