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We are experiencing an unprecedented health crisis that affects most businesses in North America. Car dealerships are no exception. They are already experiencing a major impact on their business operations. Vehicle sales have dropped. Service departments have had to pivot to deal with limited operations, changes in business processes, and staff reductions and layoffs.
However, commercial activities are slowly restarting as governments consider how they can carefully initiate a deconfinement phase. This will be a slow and long process. Some businesses are planning for changes to their operations to last forever.
How can car dealerships bounce back from this crisis? What are the best practices for keeping their business up and running in these difficult times?