How does the integration work?
When a valet trip is created in Hop-Drop, valet customers automatically receive a text from Kimoby with a link to a live map so that they can track the driver’s location, see the ETA, and reply back if they have questions.
Reduce the number of incoming phone calls
By sending automated text messages when a valet trip is created, you will lower the number of incoming phone calls while providing your customers with a more enjoyable and convenient experience.
Provide faster answers and better support
Offer your valet customers the opportunity to text you if they have any questions or concerns. Get notified instantly for every new message in order to answer promptly.
Collaborate with your team by assigning any customer conversation to a specific staff member based on their role, skills, and availability.
Collect feedback with automated text messages
Send an automated text message to your customers after a valet trip is completed to request feedback. By streamlining your requests, you will gain the insights you need to improve your customer experience.
What data is synced?
All changes made to customer profiles in Lightspeed are automatically synced with the Kimoby platform to update profiles in almost real time.
Kimoby receives orders and quotes from Lightspeed. Data is synced in Kimoby, enabling you to trigger automated messages after specific events.
All custom fields created in your Lightspeed Retail POS can be synced with Kimoby simultaneously with the customers and sales fields. All the fields will keep the same name in Kimoby.
See the difference.
Then experience it.
Contact us today for a free, no-obligation assessment of your dealership’s current processes and how Kimoby’s two-way instant messaging can help.
