Text Messaging for Property Management Business

Keeping tenant churn as low as possible to reduce costs is a huge challenge for property managers. However, did you know that over 60% of tenants turnover is controllable? In fact, staff performance is the largest determining factor in why a tenant moves out. One of the best ways to improve staff performance is by giving them the tools to easily communicate with leads and tenants.

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Communication with tenants and leads

Attracting more leads and adding more properties to your portfolio

Attracting more leads and adding more properties to your portfolio

Better communication with owners will make potential owners happier and increase their customer satisfaction. This will also contribute to attracting more leads and adding more properties to your portfolio.

Improving communications with tenants

Improving communications with tenants

Enhanced communication with tenants can simplify answering complaints and requests for repairs; it therefore makes it easier to maintain properties as problems are resolved before they get worse.

Building stronger relationships

Building stronger relationships

By fostering consistent communication with their tenants, property managers can decrease tenant churn and offer more of a sense of community.

Tenant retention

Increasing tenant satisfaction

Increasing tenant satisfaction

There is nothing property managers can do to influence personal and professional motivations for leaving. However, they can influence the tenants’ satisfaction. And this begins with the way they manage their communication with tenants.

Managing complaints

Managing complaints

While it is difficult to solve all issues, the way and speed with which complaints are handled have a great impact on tenants’ appreciation. Tenants expect instant responses from their property managers and despise overly complicated procedures to get work done or address issues when they arise.

Engaging with tenants

Engaging with tenants

Maintaining a good relationship between tenants and property managers starts with good communication, timely responses to tenant complaints and requests, and proactive ways to regularly touch base.

Property management
Gestipro

More time to better manage incoming calls

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Rent collection

Sending reminders

Sending reminders

Better communicate with the appropriate tenants and send them gentle reminders.

Automating rent collection follow-ups

Automating rent collection follow-ups

Property managers have to follow up on each tardy rent payment, which can be very time-consuming.

Regulatory compliance

  • Complying with regional, state and national regulations for communication

    Complying with regional, state and national regulations for communication

    Both the Telephone Consumer Protection Act (TCPA) and Canada’s Anti-Spam Legislation (CASL) require that the people you are texting opt in to receive messages before any text conversation is sent.

  • Adhering to regional and state regulations regarding visits

    Adhering to regional and state regulations regarding visits

    Oftentimes, legislation requires property managers to advise tenants before any visit. In case of disputes, property managers can be required to prove they advised tenants according to the law.

  • Documenting conversations

    Documenting conversations

    Many property managers need to document their tenants’ leasing history, including repairs, conversations, payments, etc.

Regulatory compliance

Improving efficiency

Boosting staff productivity

Boosting staff productivity

Enable your employees to be more productive by providing them with tools that will simplify their work and make their daily routine tasks more efficient. You need to choose the right technology solutions to help improve your workflows and processes.

Improving your key performance indicators

Improving your key performance indicators

To ensure your business remains on target with its goals, such as tenant churn, percentage of vacancy, time to resolve complaints, net promoter score (NPS), reviews and more, you need to improve your operations and meet your clientele’s expectations.

Ensuring your tenants’ satisfaction

Ensuring your tenants’ satisfaction

Property managers deal with new generations of tenants who are changing the game. They expect immediate feedback to their queries and are always on the lookout for easy ways to reach out to their landlords or property managers.

Coordination between teams

Improving communications between teams

Improving communications between teams

Many teams are involved in property management businesses, such as rental agents, front-desk managers, administration, maintenance teams etc.

Simplifying teams collaboration

Simplifying teams collaboration

Give your teams the opportunity to directly communicate with tenants, which makes both the supervision of repairs and the efficiency of each process easier.

Accelerating maintenance

Accelerating maintenance

Offer a flexible, two-way communication between both your tenants and front desk for maintenance issues.

Maintenance and repairs notification management

Informing tenants

Informing tenants

Any property portfolio comes with its share of maintenance and repair work. Most of the workload comes from informing and updating tenants about repairs and maintenance to come.

Making sure tenants are updated

Making sure tenants are updated

Apart from the fact that there is no real way for property managers to make sure tenants received the information, keeping tenants updated on the progress of maintenance operations is an additional challenge.

Reputation management

Attracting new owners and tenants

Attracting new owners and tenants

Your reputation plays a key role in your branding and positioning; it begins with online reviews from both your tenants and customers.

Managing your reputation

Managing your reputation

Managing your reputation and getting good online reviews should be one of your top priorities. Good reviews will attract more tenants and referrals to your business.

Getting more good reviews

Getting more good reviews

Make sure you are getting more good reviews, improving overall customer satisfaction and keeping a good reputation by saving time for your staff so they can focus on tenants’ need for a better customer experience.

Gain a competitive edge

How can you benefit from the Kimoby platform?

Whatever the kind of real estate you manage, from single-family rentals, multi-family rentals to condos, apartments and short-term and vacation rentals, Kimoby can help you streamline communication between your teams and tenants. Our platform will help you both improve your profitability and reputation.
What’s more: there is no binding contracts.

Leasing or maintenance coordinator

Your performance is measured in terms of KPIs, such as vacancy rate and time to resolve issues. Kimoby can help you:

  • Improve the strength of the relationships with your tenants with targeted campaigns for routine maintenance, vacancy and special events announcements, time-sensitive communications, etc.
  • Reduce no-shows at viewings for apartments and improve your processes with appointment reminders and faster answers with text conversations
  • Improve customer service by gaining more time due to a reduced amount of phone calls with text conversations and automated messages
  • Improve your tenant retention thanks to automated visit reminders and prompt feedback with text conversations

Property manager

Regardless of the size of your property portfolio, text messaging with both tenants and leads will help you improve your overall performance. The Kimoby platform can help you improve several KPIs:

  • Facilitate team collaboration thanks to notes and the transfer of conversations with our text conversations feature
  • Improve overall productivity and profitability with appointment reminders, our mobile app and mobile payments
  • Increase tenant retention and referrals by improving customer satisfaction with text conversations and targeted campaigns
  • Enhance your reputation and online reviews with satisfaction follow-up campaigns

Property management executive

Using text messaging will help you better contact potential tenants, improve your reputation and increase team productivity. Kimoby will be your go-to solution:

Kimoby at a glance

Kimoby is a cloud-based communication and customer engagement platform that helps property management businesses of all sizes instantly connect with their tenants and leads through texting and multimedia messaging.

100% personalized

100% personalized

Configure the platform as per your business needs and use the information you have on your tenants and leads to send them personalized information and offers that resonate.

A collaborative tool

A collaborative tool

Kimoby gathers all the conversation with your audiences in one easy interface designed for effective teamwork and seamless staff collaboration.

Learn more

Explore Kimoby

Learn how Kimoby can help you better communicate with your audiences and improve your business productivity.

Improve your customer experience today

Ready to breathe new life into your customer communications?