Fierce competition and low profit margins are some of the challenges bicycle retailers are facing. To compete and survive, bike shops need to provide a positive customer experience.
Increase in-store and online traffic by making sure your bike shop receives positive online reviews and referrals.
Send automated messages after a bike repair or an in-store purchase and monitor the responses to increase the amount of positive online reviews.
Get instantly notified about any negative reviews so you can act upon them quickly to limit the damages.
Kimoby can help you manage and increase your positive online reviews by sending review requests by text message to your satisfied clients.
Avoid wasting valuable time by having to play phone tag. Accommodate your customers by offering an accessible and undisruptive two-way communication channel.
Send photos and videos to your customers during maintenance or when ordering special parts to share precise information and avoid any ambiguity.
Support your customers, promptly answer their questions, and exchange various service-related information through text message or multimedia messaging.
Are your promotions reaching the right people? Make sure they are by sending targeted messages based on your customers’ past purchases and behavior. Send seasonal promotions and let your customers know when new gear has arrived!
Keep your customers informed and safe by communicating recalls in a timely manner. Send automated targeted messages to save time and avoid phone calls.
Kimoby can help you send targeted messages to a group of customers based on their preferences and past activities.
Free your staff of repetitive tasks and keep your customers in the loop by automating repetitive communication operations based on sales, work orders, specials orders, and quotes. Send alerts to let customers know their bikes are ready for pick-up.
Reduce idle time during repairs or when ordering special parts by receiving quick answers and approvals from your customers.
Send automated maintenance reminders to your customers so you can spread the workload during busier seasons.
Our platform can help your staff save time by automating its daily routine tasks for payment requests, appointment confirmations and follow-ups, notifications through texting and multimedia messaging.
Enhance the appointment management cycle for sales consultations, bike fittings, and repairs by sending automated appointment confirmations, cancellations, and rescheduling with through text messages.
Improve your store’s profitability by sending automated appointment reminders to reduce no-shows and decrease mechanic idle time.
Save time by eliminating repetitive phone calls for scheduling appointments. Offer your customers the convenience to schedule their drop off time.
Kimoby can help you manage your appointment reminders and confirmations. Streamline the time-consuming customer callback process and let your frontline service staff focus on delivering a first-class customer experience.
Send automatic payment requests in ongoing text conversations to give your customers the convenience of paying for their orders and repairs with their mobile phones.
Make it easier for your customers and your staff to exchange quotes, invoices and receipts. Keep everything localized in one centralized platform.
Give your customers the opportunity to pay for their invoices remotely to reduce in-store waiting times.
Kimoby offers a secure and non disruptive mobile payment solution that helps speed up payments and streamline payment processes.
Don’t lose any valuable information regarding sent and received messages from all your team members.
Collaborate with your team by assigning any conversation to another teammate based on their role, skills or availability.
With Kimoby, all the conversations and notes are kept in the system forever so that you can keep track of all inquiries and answers. Help your teams better communicate in one easy interface designed for effective and seamless staff collaboration. Furthermore, text messaging enables your staff to be more productive and frees up time so that employees can work on more value-added tasks.
Kimoby helps property managers increase their profitability and productivity by improving the communications between their staff and their audiences. Are you ready to improve your profitability?