Not having to wait hours for an answer, or expect that your customer reads his emails, is profitable for the whole team.
An uptick of 25% on our services over an average month in the summer and revenue approximately $10,000 higher than average.
I always received help from Kimoby quickly, whether it was by phone or email. I saw my call volume decrease by about 80%.
Kimoby does a lot more things than we expected [...] We got all the information we needed to make it work on day one.
People don’t look at their emails. They are bombarded with advertisements and spam. Text messaging is much more effective at reaching people.
Since most of us keep our cell phone close all day long, the odds of a customer forgetting his appointment are slim, and it’s no surprise to obtain nearly immediate replies from them.
When I cannot reach them by phone, I send a text message. In many cases, I have the client respond faster than when I leave a voice message.
We now have more time to do our jobs right. By replacing phone calls with SMS text messaging, our department saves several hours of time each week and It helps us to provide a better customer service experience.
I get a report back that contains useful feedback on the campaign’s efficiency. Plus, text messaging reaches people instantly.