Helping service teams succeed every day.

See what frontline personnel across the automotive industry are saying about our texting solution.

The right people. The right goals.

Success is about having the right people in place, working as a team to deliver outstanding customer experiences. These people are your fixed ops managers, service advisors, appointment coordinators, BDC agents, and front desk receptionists. They are the people with whom customers interact the most when it comes to servicing their vehicles. They are the face of your dealership.

FEEDBACKfrom the field

I love the ease at which I can communicate with our customers. There's no wasted time on their part. They can view their messages at their own convenience and I am notified immediately. It is how people wish to communicate the majority of the time.

Garth Davis, Owner OK Tire Watson SK

Sending automated notifications and reminders through text guarantees that our customers will be reached, no matter how busy everyone is.

Mark Brown, Service Manager Seaway Chevrolet Cadillac Buick GMC

It makes managing customer touches during a hectic day so much easier. Communicating through text is convenient for staff and customers alike because they can respond when it works best for them and not have to take time out of their busy day sitting on the phone.

Lindsay Coutu, Service Advisor Great Lakes Honda

I can quickly and easily send out service reminders and relevant campaign offers without having to send individual messages. This greatly increases my ability to respond to individual responses with more time and detail.

Leah Pettyjohn, Service Advisor Sherwood Park Toyota

The automated attendance confirmation and follow-up messages sent after service appointments reduced our call volume dramatically.

Andrew Meyer, Service Manager HGrégoire Hyundai Vaudreuil

My day is busy. As a service writer, I handle over 90% of the invoices and work orders that go through our service department, including warranty processing. Kimoby enables me to keep customers informed with repair status updates, quickly answer their questions, get all the information I need from them, and schedule shuttle pick ups without losing time on my other tasks. I don't think I'd get everything done without Kimoby.

Jonathan Benoite, Service Writer Western Toyota

We’ve seen an uptick of 25% on our service operations and revenues $10,000 higher after sending targeted campaigns via text message.

Brian Bontje, Service Manager Acura Pickering

We believed texting would provide superior communication with today's vehicle owners. We knew that was the direction our dealership needed to go in.

Mark Brown, Service Manager Seaway Chevrolet Cadillac Buick GMC

Our phone call volume decreased by 80% after automating service appointment reminders and confirmations through text message with Kimoby.

Joanne Duguay, Appointment Manager Rimar Volkswagen

Sending our customers cordial feedback requests through text, after each service appointment, has helped us achieve a 20% increase in CSI scores within one month.

Dave Longo, Service Manager Volvo Villa

By replacing phone calls with texting, our department saves several hours of time each week and it helps us provide a better customer experience.

Mark Brown, Service Manager Seaway Chevrolet Cadillac Buick GMC

We've achieved immediate improvement in customer response time on repair approvals.

Dave Heidebrecht, Service Manager Performance Auto Group

The reality is that we're often unable to reach our service customers by phone. Meanwhile, most customers respond much faster to our text messages than to any voicemail.

Thierry Goffart, Technical Advisor Acura Plus Blainville

Our team exchanges text messages with vehicle owners on a daily basis for quick and easy service booking, repair estimates, authorizations, status updates, CSI follow-ups, etc.

Mark Brown, Service Manager Seaway Chevrolet Cadillac Buick GMC

Not having to wait hours for an answer, expecting that your customer picks up his voicemails or reads his emails, is profitable for the whole team.

Andrew Meyer, Service Manager HGrégoire Hyundai Vaudreuil

We love using Kimoby and our customer satisfaction response is great. It is an amazingly efficient tool for communicating with all service customers.

Kimberlee Marchant, Assistant Service Manager Performance Auto Group

We've created a message that is automatically sent to customers after their appointment. This cordial follow-up not only makes it easy for them to express their honest feedback, but also provides our service team with continuous insights into improvement.

Mark Brown, Service Manager Seaway Chevrolet Cadillac Buick GMC

We wanted to improve our daily appointment attendance rate, and were looking for an additional communication tool that would make our team’s relations with the customers something of utmost speed and simplicity.

Andrew Meyer, Service Manager HGrégoire Hyundai Vaudreuil

Before using Kimoby, our follow up calls frequently landed in voicemail and were only actually received in the evening. Texting makes it much easier to confirm scheduled service appointments and keep customers informed throughout the repair process.

Thierry Goffart, Service Advisor Acura Plus Blainville

People don’t look at their emails. They are bombarded with advertising and spam. Texting is simply a better way to connect with today's information-saturated customers.

Brian Bontje, Service Manager Acura Pickering

By replacing repetitive phone calls and routine follow ups with automated text messages, we all have a lot more time to do our jobs right.

Mark Brown, Service Manager Seaway Chevrolet Cadillac Buick GMC

With automated text reminders to which customers can reply to confirm their scheduled service appointments, we've achieved an appreciable decrease in no-shows, and it’s no surprise to obtain nearly immediate response from customers.

Andrew Meyer, Service Manager HGrégoire Hyundai Vaudreuil

Since we started using texting as a privileged communication channel, we've received many positive comments from customers on the effectiveness of our service department.

Thierry Goffart, Service Advisor Acura Plus Blainville

Kimoby seamlessly integrates with your dealership management system.

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Start using the right texting solution today

Make every interaction an opportunity to retain a valued customer.