From the first contact to after-service follow-up and reviews, OK Tire Spruce Grove created a seamless customer service process that has earned them over 200 five-star reviews on Google, with the help of Kimoby’s text messaging platform.
OK Tire has been part of the Canadian landscape since 1953. The OK Tire location in Spruce Grove is proudly owned and operated by Scott and Elaine Forsyth. They offer tires, mechanical services, and unmatched customer service to their community.
After encountering fraud issues in 2015 with over-the-phone credit card payments, OK Tire Spruce Grove tried emailing payment forms for customers to print out and fill in by hand. This method was complicated and time-consuming for both customers and staff.
OK Tire Spruce Grove customers did not have the reflex to leave a Google review without a prompt. Therefore, the tire and service shop struggled to promote their excellent customer service and relied on word of mouth to generate more business.
The tire and service shop had issues reaching customers by phone. Most calls went unanswered, and customers would call back, not knowing who called them. Overall, the communication process was strained.
"Having fantastic online reviews has been a gamechanger for us. Now nine out of ten customers say they chose us because we have great Google reviews."
Elaine Forsyth, Manager
OK Tire Spruce Grove
Payment requests and mobile checkout via text message created a safe, easy way for customers to view and settle their invoices.
Learn moreAutomated feedback requests via text messages allowed the tire store to provide after-service follow-ups for exceptional customer service.
Learn moreThe review feature sent happy customers a text message asking them to leave a rating and comment on Google to incite new clients to choose OK Tire Spruce Grove.
Learn moreEffortless text messaging between staff and customers facilitated all communication, from appointment reminders to updating clients about their vehicle.
Learn more"The customers love paying by text message! It’s easy, convenient, and everybody always has their phone on them."
Elaine Forsyth, Manager
OK Tire Spruce Grove
Before Kimoby, OK Tire Spruce Grove struggled to communicate efficiently with clients and establish a safe way to process payments. Kimoby’s text messaging solution and effortless Kimoby Pay platform transformed the customer experience into an exceptional one. The new end-to-end customer service OK Tire Spruce Grove provides sets it apart from the competition from the initial payment deposit to after-sale follow-up.
Improving communication and streamlining payment processes has helped OK Tire grow its award-winning reputation with the social proof of over 200 five-star Google reviews. Both staff and customers enjoy communicating through text messages and using emojis to keep the conversations informal and fun. Building genuine, personalized relationships with customers is a sure-fire path towards repeat business.
"Using Kimoby has helped us simplify our workload. Now everything is centralized, making it a cinch for staff to follow-up with customers."
Elaine Forsyth, Manager
OK Tire Spruce Grove
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