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Motorcity Chrysler

Faster outreach for an improved customer experience

motorcity-chrysler

How did Motor City Chrysler’s service team improved its marketing efforts and overall communications with its customers thanks to Kimoby?

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I love Kimoby. Its powerful text messaging feature ensures messages are not missed, records every conversation, and expands promotion of specials beyond Facebook advertising.

Jennifer TrowbridgeMarketing Manager - Motor City Chrysler

This Dealer's Success

Increasing outreach for service campaigns

Motor City Chrysler was struggling to effectively share its service promotions with its customers. With Kimoby's targeted campaigns feature, the dealership was able to inform a greater number of customers simultaneously with less effort and time. This allowed Motor City Chrysler to reach more customers with its service campaigns, resulting in increased business and revenue.

Improving customer engagement

Kimoby's automated text messages feature allowed Motor City Chrysler to efficiently request feedback after service appointments. This generated more satisfaction follow-ups, which in turn helped the dealership act on reviews as soon as they were received. Negative reviews were assigned to service managers so they could promptly resolve the issues by contacting customers. For great reviews, a link was sent to ask customers if they could publicly share Google reviews. This not only helped build and manage the dealership's online reputation, but it also improved customer engagement by reducing response times.

Reducing workload for service advisors and BDC team

By utilizing Kimoby's features for automated appointment reminders and targeted campaigns for recalls, Motor City Chrysler was able to significantly reduce the time spent on the phone by service coordinators. On average, the time spent on the phone was cut by 2-3 hours per day. This reduced workload allowed service coordinators to focus on more value-added tasks, ultimately improving overall dealership efficiency.

The solution

Is a lack of team collaboration failing your customers?

Kimoby’s collaboration tools ensure that your left hand does know what the right hand is doing—and vice versa. Stop sifting through email threads and racing around to try to get vehicle updates. Teamwork between your service, BDC, mechanics and parts teams becomes a breeze with unified communications in Kimoby’s platform.

Two auto mechanics working on a car and inspecting parts for replacement

Effective outreach for higher customer engagement and profitability

How did Henley Honda in St. Catharines improve customer satisfaction and increase revenue opportunities?

See the difference.
Then experience it.

Contact us today for a free, no-obligation assessment of your dealership’s current processes and how Kimoby’s two-way instant messaging can help.
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See the difference. Then experience it

Contact us today for a free, no-obligation assessment of your dealership’s current processes and how Kimoby’s two-way instant messaging can help.

See the difference. Then experience it

Contact us today for a free, no-obligation assessment of your dealership’s current processes and how Kimoby’s two-way instant messaging can help.