Who they are
Henley Honda is the Niagara Region’s first and largest Honda dealership. The team provides a superior service that allows sales associates to sell more Honda vehicles. Henley Honda also supports the largest service and parts departments in the Niagara region.
Henley Honda is dedicated to taking care of its customers and, through the team’s enthusiastic and superior service, the dealership is committed to keeping their customers loyal over time and a cherished member of the Henley Honda family.
Location
St. Catharines, Ontario, Canada
Industry
Automotive
Website
Customer since
March 2019
What challenges was Henley Honda facing?
The dealership was looking for a business texting solution to meet their customers' expectations and their needs
Henley Honda was conscious that business texting is way more than a trend in the automotive industry. Business texting is a powerful tool for dealerships in their aftersales operations. Shamil Becharbhai, Service Operations Manager at Henley Honda, explained: “Everyone uses text messages. It is the way to do it and it is weird not to do it.” Furthermore, Henley Honda was looking for a software solution integrated with CDK.
Henley Honda was disappointed with their new texting solution
Henley Honda had been using Kimoby’s texting solution. However, in the highly competitive texting market, they had moved to a competitor’s texting solution in early 2019. The competitor had promised an effective and high-performance texting solution and offered an attractive package.
Nonetheless, only one month later, Henley Honda came back to Kimoby. They were very disappointed with what they were sold and quickly found out that the competitor’s solution had been oversold and did not meet their needs and expectations. For example, their tablet app did not work properly and there were integration issues with CDK.
