in partnership with community services like clinics, hospitals, and senior housing consultants, Les Résidences Floralies has worked with families by offering residential solutions for autonomous and semi-autonomous seniors as well as those who have lost their autonomy.
Lasalle and Lachine, Quebec, Canada
Including both the Lasalle and Lachine homes, Les Résidences Floralies oversees approximately 1,200 residents. Finding a highly efficient communication channel to reach each resident’s family members became crucial when the COVID-19 pandemic hit.
Les Résidences Floralies wanted to be transparent about the events happening in their residences and give families daily updates on the total number of sick residents and deaths.
Les Résidences Floralies felt strongly about implementing a bilateral communication channel, so that family members could reach out if they had any questions or if they needed to contact someone quickly.
Due to the pandemic, family members could not visit residents. To counter isolation and solitude, Les Résidences Floralies wanted to offer families a videoconferencing service.
We have a great collaboration with the support team! Thanks to our customer success manager, we are able to use the app to its full potential.
It was very easy and quick to implement the platform. Families immediately adopted this efficient communication channel.
The COVID-19 pandemic created an urgent need for more efficient communication at Les Résidences Floralies. Kimoby’s text message solution was the ideal tool to send daily updates to more families faster, enable bilateral communication between families and personnel, and facilitate videoconferencing meetings between residents and their loved ones.
The benefit of improved communication alleviated some of the stress caused by the uncertainty of the COVID-19 crisis. Helping families gain some peace of mind during these trying times are an immeasurable but crucial outcome that cannot be overlooked.