Supporting families with transparent communication

Reaching a high number of families

Including both the Lasalle and Lachine homes, Les Résidences Floralies oversees approximately 1,200 residents. Finding a highly efficient communication channel to reach each resident’s family members became crucial when the COVID-19 pandemic hit.

Sharing timely information

Les Résidences Floralies wanted to be transparent about the events happening in their residences and give families daily updates on the total number of sick residents and deaths.

Gathering real-time feedback

Les Résidences Floralies felt strongly about implementing a bilateral communication channel, so that family members could reach out if they had any questions or if they needed to contact someone quickly.

Reuniting family members using videoconferences

Due to the pandemic, family members could not visit residents. To counter isolation and solitude, Les Résidences Floralies wanted to offer families a videoconferencing service.