The pandemic supercharged the need for mobile payments as an instant and convenient way to pay.
Pfaff Porsche customers were already tech-savvy and expected the dealership to stay up-to-date with today’s technology. The dealership needed to offer exceptional, instant service to stay competitive.
Phone calls and emails were no longer an effective way to reach customers. Phone calls were too disruptive, and emails needed too much time to write properly.
With Kimoby Pay, our customers said, hey you finally stepped into the 20th century. No more paper, thank goodness!
72% of the transactions for the month of March were on Kimoby Pay.
Kimoby Pay was nothing but positive for our team and from a customer perspective.
The dealership already knew that Kimoby’s instant messaging solution was upgrading its processes to today’s expectations, but it didn’t realize the extent that Kimoby Pay would improve for the customer experience and the advisors’ workflow. Customers were impressed that they no longer had to deal with hard-to-understand paperwork, which they would get at the end of the day when they were rushing to pick up their car and go home.
Kimoby Pay allowed customers to settle their invoices whenever their car was ready so they could be in and out of the dealership in five minutes. Any questions they had could be answered before they came in, eliminating payment bottlenecks. Advisors appreciated being able to take the time to provide excellent service throughout the workday, rather than rushing through each transaction while customers impatiently waited in line.
Now, Pfaff Porsche processes most of its payments online and continues to wow its customers with excellent service, attention to detail, and the efficiency of text message communication.