Limit no-shows and spend less time following-up on appointments. Let your customers confirm or reschedule appointments by replying to automated and personalized text messages. Bonus: it’s less disruptive for customers.
Less talk, more action. Use text messages to send customized vehicle-ready messages, customer satisfaction surveys to boost your CSI score, work order authorizations, vehicle reports, payment requests, and more. Free up your staff’s time so they can focus on higher-value tasks.
Give your customers the information they need to make quick decisions confidently. Send them videos and photos of the necessary repairs or required parts, and get the go-ahead within minutes. Speed up the sales process by empowering your customers.
Your customers are more than twice as likely to reply to an instant message than they are to pick up the phone when you call them. And if you’re wondering, the average text response time is 90 seconds.
The Kimoby platform was designed with its users in mind. It’s ultra-functional, intuitive, and designed for seamless team collaboration. Your staff will enjoy using Kimoby to get work done efficiently while providing exceptional customer service.
People want instant gratification with on-the-spot service. The window to wow customers is getting shorter and shorter, and businesses must offer a competitive purchasing experience that caters to the now mindset. Replace your outdated communication processes with Business Instant Messaging to adapt to today’s customer service expectations.